Super 8 by Wyndham Rapid City

Nothing.

You both to pool, but there was a giant crack and it was drained and not available to use. Curtains weren’t hanging correctly. They were broken in half of them were hanging down so we didn’t get full darkness. The pens were hard as rocks. The air-conditioning was so loud we couldn’t get a good night sleep. The microwave was broken. The blankets were extremely scratchy. The faucet on the sink was so small. You could barely reach your hands under to wash your hands it was ridiculous. At breakfast they ran out of eggs at 5:30 in the morning. They ran out of orange juice they ran out of pineapple juice. They had nothing hot. Their waffle machine was burning the waffles and broke. We were told check-in was 4 o’clock. We couldn’t check in until 6 PM. Worst experience of my life.

Breakfast was good and the staff were friendly

There was a major update to the check in system that caused the index of the rooms to be wrong. Throughout the night several people complained about thwir rooms being broken into by people who just checked in. Then it happened to us! I wrote a hostile note on the door to deter people from entering again. The staff were reasonably distressed, but what else are we supposed to do? Rapid city has a high crime rate, and pwople are getting access to rooms they shouldn't. The guy on the night shift was clueless though well meaning. After telling him that it seems like the keycard indexing system was broken, he still used the general key to unlock an already occupied room that was marked as empty on his system. I was too tired and felt bad about the distress to the staff caused by my note to ask for a refund, but under any other circumstances I would. Our room was not properly cleaned before check in. Fire your IT staff and promote the front desk morning worker for her initiative and ownership. Upgrade the night shift guy.

Location near the highway!

I have made reservation with booking.com, and personal says that they need to hold deposit in amount of USD 250, because reservation was made through 3 party. At the end they did not send money back but hotel personal and management claimed that I damaged room. After several calls exchanged and email , they did block me.

Outside entrance doors could not be opened by room keycard. Breakfast had tendency to run out of waffle mix and syrup.

Nothing

Shower pressure was great. Everything else was awful.

Condition of hotel is awful. In a shirty area and amenities are zero. Breakfast was a joke. Price paid should be illegal.