Extended Stay America Suites - Norfolk - Virginia Beach

The building smell like weed cigarettes and bad decisions. The room was full of knats and fruit flies. The people in the neighboring room were super loud and talking very loud until well in the morning. The range hood and light did not work. Nor did the oven door close. There was mold in the bathroom by the tub, as well as hair in the soap dishes in the shower. The pull out sofa mattress was stained and dirty. In the morning, before we left, after getting no sleep, we killed one roach, and one got away. I told the attendant before I left that morning and he let me know that they were planning on fumigating the property in the near future. We had to check all our belongings thoroughly to make sure that nothing got in our bags or in our clothes before we left.

There were roaches all throughout the room.

Great location.

To many bugs in my room.

That they are falsified what they offer, they also fail to inform you about the hundred dollar deposit that takes 7 to 10 days to get back. We even cleaned our room but probably won't get our deposit back anyway.

Initially I reserved this place for two nights. The outside looked decent, the moment you walked in was a different story. From the smell to the cleanliness you felt just being in the lobby, I already had a bad feeling about the room. Hallways smelt and did not look clean at all. Got to the room and I was right. The living room area looked nothing like their photos online. It did not look or smell clean and something lived on that couch. Rooms smelt like cigarette smoke, wet animal and old. My family didn't touch anything in there. I told them to take their things and head back to the car, we are leaving. Thankfully got ahold of Expedia fast and their customer service was great.

The staff is super efficient welcoming and friendly

They came up with so many more added charges that were not posted, required $100 deposit when you checked in added charges for a my dog that were not posted. The worst experience in my life, will never stay with another extended stay property

Overall the hotel was great staff was very friendly. The only problem were had to have key keyed a couple of times but staff was very nice about.

It had a TV in all of the rooms

The staff was very unprofessional