Extended Stay America Suites - Atlanta - Northlake

This property is very very upkeep and clean. The staff and management takes extra steps to make sure the property and occupants are very well taken care of with any concerns or questions.

I liked how friendly Teresa was! She looks like a hard worker.

There were roaches in the room, NASTY! The beds are hard and I believe mold was growing on the bathroom ceiling.

Wish I’d read the online reviews before booking. So many others had them cancel reservation as happened with us. On day of our check-in, after having reservation for some time, hotel calls saying they are overbooked and they’re transferring us to sister hotel in another area. Thankfully we talked them into letting us stay. But, on checking in, our room smelled incredibly of fish (major mold outbreak?). We had to have window open to sleep, but folks were smoking pot in quad below our window. Many guests were there longer term and had definite struggles. My heart goes out to them. Refugee families, folks kicked out of apartments. But, major argument between a couple at 6:30 am was not pleasant. Wishing I had paid a little more to stay at Hampton down street or Tru next door. Would not recommend unless you really have to.

The staff there is awesome

Nothing at all

We booked a room for a night since we were coming from Florida . People live here and the room next to me the guy invited people over they tired opening my door listening to music super loud till 1230 , then heater wasn’t working the front desk lady told maintenance comes in the morning that nice was 20 degrees outside and my room was at 66 degrees. We checked out 1am to go else were worse experience.Only good thing they did was reimburse my money the next day .

Location to where I needed to go

Not clean, loud, felt unsafe, they tried to add additional fees after I booked.

it was bad because the manager what a very unprofessional with myI made a reservation with you guys on January 9 2025 and when I talk to the supervisor on the phone 12:00 cause I wanted to make sure that my reservation was good that I will be able to book so when I got to the property around4 Girl, the big big lady with dark black hair, light skin who always sitting on her fat ass at the front desk she always She never do nothing and I asked her where is the supervisor man and then when she lool up my booking, she had to call the manager and the manager lied and said that I put my reservation for the 10th January and he lied and so I wanted to know what is going on because that is not fair so I want to speak with someone over the supervisor who was over him because I feel like he doing his job wrong and thats very much unprofessional it’s just it was going to be a snowstorm and I was trying to get my kids somewhere warm and it broke my heart to see thats was wrong as f because why would you say that someone still is in the room if I made a reservation, I called way before I came and make sure it does not make any sense. Come on now I need to be professional what type of people they have working there they’re not doing that job right?

I don’t like it at all