Sheraton Toronto Airport Hotel & Conference Centre

The pool was fantastic, best hotel pool experience.

No towels at the pool but was ok used gym towels

Great hotel and wonderful staff

Restaurant was inadequately prepared for gluten sensitivity. The bar has been raised, they need to try harder.

全くストレスを感じることが無かった。

思い当たる事は無い。

We stayed here as part of the Sheraton's arrangement with ClearPoint Surgical Solutions - it is literally across the street. Staff were well versed on this program and happy to accommodate any requests - like a raised toilet seat or a later checkout. They even put us right across from the ice machine, which was great. Room service was tremendous and quick (separate review made for Olio). Staff were excellent, especially our beautiful singing housekeeper. We were glad we stayed here. Two notes: (1) these are pet-friendly rooms. If you have allergies, bring your antihistamines and stay off the upholstered furniture. (2) The shower chair provided was actually a commode, and the shower was a bathtub, not a walk-in shower, so that part was a bit challenging. It was fine, just good to know in advance. All in all, a successful trip.

The hotel manager, Abdul Khan and the staff at the hotel were extremely welcoming of my family. they made them feel special. In spite of some initial confusion, the team figured out how to make everything work out putting their guests above all else. well done!!