Mercure Arles Centre Arenes

Hôtel 4* très décevant, les chambres sont dans leur jus, la qualité des services est à revoir. Le prix est particulièrement excessif par rapport à la prestation

La propreté l’emplacement

Dans la douche il n’y avait pas de vitre alors ça faisait piscine après la douche

Struttura accogliente, staff gentile, camera confortevole e pulita, letto comodo. Ottime la cena e la colazione per qualità e presentazione dei cibi. Bella e pulita la piscina sul tetto con vista della città

La moquette in camera

????? Le personnel a essayé de trouver des solutions

Pas de petit dejeunr le vendredi matinlde Petit dejeuner pas avant 10 h le samedi matin Monte charge entre la rue et la réception pour les bagages en panne Pas de place au parking de l'hotel

Emplacement, piscine et terrasse, hôtel agréable

Quand je suis arrivée, il y avait des déménageurs qui déplaçaient des matelas des chambres. L’ambiance était donc un peu bizarre et l’ascenseur inaccessible car ils l’utilisaient et le bloquaient pour le charger. La réception ne s’est pas excusée ou ne m’en a pas informé.

L’emplacement

Accueil Reese, très désagréable, coffre, fort qui fonctionne pas non fixé, salle de bain, beaucoup trop petite et les toilettes très difficile d’accès avec des portes partout. Pas de miroir en pieds très désagréable, moquette de salle la chambre, on est obligé de la réclamer pour le nettoyage, après 14 heures qui était toujours pas fait photo de la piscine trompeuses mon charge pour les handicapés en panne

quase nada .. esperava mais e não gostei .. não retornarei mais ..

não gostei pois fecharam o local para tomar café para um grupo de japoneses.... em desrespeito aos demais hospedes.. também, no meu apartamento não tinha minibar... o que é o minimo de se esperar num hotel deste nivel ..

Loved Arles. It is a great city to visit. We had a fabulous meal in L'Arlatan, I would thoroughly recommend this restaurant. Location of this hotel was excelled. Good Breakfast. Staff. Parking. Bathroom was small but acceptable. The receptionist was helpful when we complained (see below) as we completed check-out. However the manager could not be bothered to come and see us, although did agree to reduce the rate of the room by 20% to €180, which was the rate on display anyway so no great concession on their part. We did receive the Parking for free.

Very small room, no wardrobe just a cheap hanging space, no proper desk or seating area. Air conditioning so noisy we had to turn it off. It was 32 degrees so not ideal. Safe did not work. No mini fridge so nowhere to keep water cool. Small window with view of next door's air conditioning unit in a wooden construction. Hallway and lift were not clean. Hallway smelt musty and dirty. See pictures illustrating all of the above. Bar shut at 10pm. Not acceptable in a 4 star hotel. We had just been on a road trip to Portugal so had stayed in a few hotels across France and Spain, including two Mecure which both had been excellent. This was our last night and I cannot say how disappointed we were to have such a terrible room. At €217.00 it was at a price comparable or even more expensive with others that had been absolutely superb.