Artist Hotel - an Atlas Boutique Hotel

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I have stayed at the Artist Hotel by Atlas Group multiple times over the years and even recommended it to several families — but after this recent visit, I will never return. We checked in at 5:00 a.m. on July 23, having prepaid for the previous night (July 22) just so we could get some rest after a 24-hour journey from Mexico. To our shock, there was no air conditioning working in the entire hotel. In the middle of Tel Aviv’s July heat, the room was completely unbearable — we were sweating and couldn’t sleep at all. The air only began working around 8–9 a.m., but by noon, it had shut off again. I spoke with the manager, Tamar, who agreed to refund the cost of the previous night, which seemed fair. However, the problems continued throughout our stay. Room 302, where we stayed, lost air conditioning again two more nights. We woke up Thursday and Friday at 4:00 a.m., drenched in sweat because the air had shut off in the middle of the night. I complained multiple times and was promised that it would be fixed. Tamar also promised to address a leaking sink in our other room (307) — but that too was never resolved. On Friday, a technician finally discovered the problem: the air conditioning in Room 302 had a 9-hour timer, so it shut off automatically every night — no one had bothered to check that earlier. The worst part was Tamar’s attitude. I waited in the lobby Sunday morning to speak with her — she never showed up. When I insisted on speaking with her by phone, she yelled at me, called me a liar, and dismissed my concerns in a shockingly unprofessional manner. When I said we shouldn’t have to pay for two nights in a room without proper air conditioning, she literally told me: “Not gonna happen.” I was told I had refused offers to switch rooms — that never happened. No one offered me a solution until after three nights of discomfort. Tamar’s behavior was rude, combative, and completely opposite of what a hotel guest should expect. The hotel itself feels poorly maintained — far from what it was when I stayed here two years ago. Sadly, I’m now reaching out to families I had recommended this hotel to and telling them to cancel their reservations. A hotel should be a place of comfort — this was the opposite. I do not recommend staying here anymore. I hope management takes these complaints seriously and restores the standards this hotel once had.

The location was good with access to the beach and shopping. Our room was clean and the bed was comfortable. They even provided towels for the beach.

Food was amazing, staff were lovely, the hotel was convenient and room was clean

Without leaving the aircon on all the time the room did heat up significantly and the bathroom smelt damp

Position modern and clean.

No Water in the room every day only in arrival.

This is a boutique hotel. It's small, and adorable. The staff are extremely friendly. The property is very clean, and well kept up. The breakfast is delicious. Their little happy hour is fun. Their bomb shelter is easily accessible, and the atmosphere in camaraderie during missile warnings was first-rate. I would come back here again in an instant

Staff were super friendly and helpful. Breakfast was really good and Vadim was always there to help with a smile. Loved the art all around the hotel, and especially in our room.

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