Barceló Tambor

Es un hermoso hotel, en una hermosa ubicación, se esmeran para dar el mejor servicio. Los alimentos pueden mejorar y dar más facilidades para los restaurantes a la carta, ya que se agotan muy pronto las reservaciones.

Felt so safe! Fully secure front gate, great view, comfy rooms

The staff was rude at the front desk. We asked questions since it was our first time and were given the cold shoulder by staff.

We lost 2 days because the airport is 4.5 hours from the hotel. There was no service around the pool area, the property had bugs everywhere and bugs and very big spiders at the pool by the gym.

Our massage at the spa was cancelled twice without notice. Staff is kind, but expect to get your own drinks when at the buffet since waiter service is limited at the eating locations, which is different than our other experiences.

The hotel was just okay. The food was not particularly good, and the cocktails were also lacking.

Didn’t like that we had to ask for everything in the dining area. Had to ask for water, coffee, utensils, and napkins. Simple English unknown. Had to ask for a fork 3 times before needing to point to one. Pool bar staff seemed uninterested in helping us and ignored us.

The property is on the older side but was very clean and mostly well kept for what it is. The buffet was not very good. Minimal options and if you asked for anything you wouldn’t see the staff again. Example, pancakes with no options for syrup. Overall it felt safe and most staff was fairly friendly. There was zero effort on the part of most staff to attempt to speak English. It was all in Spanish. I’m always up for learning and practicing a new language, but the shows, kids club and any outdoor activities there was no English at all.

The room was not ready on time, the staff was not helpfull at all.

Rooms dated, staff not friendly and food below average