Hyatt Regency Dharamshala Resort

It was a horrible experience. The moment I entered they told me to pay uo for the rooms and I gave them my Amex Card. Their machine was faulty and the payment was not going through. Instead of accepting the fault, they said that your card has been declined. In my opinion, raising a question on a client's credibility is the biggest disrespect a hotel like HYatt can show towards its clients. Thereafter they took me to the room and I was understanding the mechanism of the balcony and the balcony got shut due to some reason. Insttead of getting it repaired, the staff was quick to say that "you have spoilt it." That was never the case as another staff came and he opened it with ease. The story does not end here. After I had my dinner and I signed the cheque on the room, I received a call at 11:30 in the night when I was sleeping that you need to pay right now for the dinner. I was shocked. The dinner bill was for 5700/- and they could hold it until the next morning. They had to disturb the guest in the middle of the night. My card was well accepted the next day as the machine was repaired by then but my mood was completely spoilt as they had raised a question on my credibilty which is huge for me. They did not have the decency to correct their mistakes and they were not at all apologetic.

Our stay at Hyatt Regency Dharamshala was absolutely wonderful. Nestled amidst beautiful pine forests and breathtaking mountain views, the property offers the perfect blend of luxury, comfort, and tranquility. The rooms were spacious, impeccably maintained, and thoughtfully designed, making our stay extremely relaxing. The hospitality was exceptional, with every staff member going above and beyond to make us feel welcome. The food was excellent, and the overall ambiance of the resort was warm and serene. Traveling with a toddler can sometimes be challenging, but the team ensured that we were comfortable throughout our stay. From the stunning location to the outstanding service, every aspect of our experience exceeded expectations. We left with beautiful memories and look forward to returning in the future. Highly recommended for anyone visiting Dharamshala and looking for a luxurious and peaceful getaway. ❤️🏔️✨

Nothing

Everything was good

The place itself has pool, central heating, steaming, good location and beautiful BUT

It’s all becomes useless because the staff work always HORRIBLE at that place. It’s not service, but Antiservice …. With many many situations and members of the stuff. The bottles with water are dirty so I had a stomach disorder for a month

We had an absolutely wonderful stay at Hyatt Regency Dharamshala in one of their villas. . What truly made our experience exceptional was the outstanding hospitality of the staff. A special mention goes to Prem, who was incredibly helpful throughout our stay. From the moment we arrived until our departure, he went above and beyond to ensure that every aspect of our visit was comfortable and memorable. His warm attitude, attentiveness, and willingness to assist with every request made us feel genuinely cared for. The villa was spacious, well-maintained, and offered all the comforts we could ask for. Combined with the excellent service and serene atmosphere, it made for a truly relaxing getaway.

The staff is amazing

Everything

Amazing hotel 🥰amazing staff 😍