Holiday Inn Express & Suites - Warsaw - E Center by IHG

Very friendly and welcoming staff Clean looks to be new

There were small pieces of trash on the floor of our hallway and the floor of the elevator. They were there all 4 days of our stay. Also, the alarm clock in the room was non-operative. It was unplugged when we checked in, I tried to reset it, and gave up and unplugged it again.

Quite safe neighborhood staff was great would recommend

The room was good however the breakfast attendant was terrible. The attendant was sloppy and did not keep food out or when asked put omelets that were cold in the middle and no cinnamon rolls one morning. Very disappointing from other Holiday Inns I have stayed at.

Worst hotel experience of my life! My family and I got to the hotel very late. We checked into our room and soon realized the sheets had not been washed nor had the room been properly cleaned. There was makeup smeared on the pillowcase, hairs on both pillows and one pillow reeked of body odor! The floor had obviously not been swept- there was hair, crumbs, and even a dirty bandaid on the carpet. The bathroom toilet seat was dirty and the shower and bathroom floors had hair everywhere. We called the front desk and asked for a new room which had actually been cleaned. We were told the lady working the front desk would have to personally clean it since housekeeping was gone. A few minutes later, she informed us that the room that was supposed to be vacant actually had someone in it when she went in it! Therefore, there were no available rooms. Although we were dead tired and needed a room to sleep in, we chose to drive through the night instead of staying in someone else’s filth. The lady at the front desk didn’t know how to issue a refund. She told us someone would email me the next morning. I heard nothing. After calling the hotel daily, we were told the Manager was the only one that could refund us. We left messages for her 4+ times. Finally, after 4 days of calling, one of the hotel employees laughed and told us not to expect her to ever call us back. Manager never called but finally got our refund initiated a week later. No apology or nothing. Don’t ever stay here!

The full garbage bag in the entry and the full garbage bag outside the entry.

Breakfast was one of the best I have had at any hotel offering free breakfast - the lady who operated the breakfast buffet was outstanding -- worked very hard to keep everything stocked, cleaned up, etc. and very friendly.

Terrible experience, Brandi was no help

Nothing

I wish I could offer a like. Lobby restrooms were disgustingly dirty. Elevator had trash in corners as if the floors hadn't been swept in ages. Not enough parking spaces. One staff member for checking at 3pm of a sold out hotel is not wise. That staff member swore numerous times discussing a room that had been marked clean but wasn't. We were told there was no housekeeping staff at 315pm. Our bathroom was luckily not filthy but definitely not dirty. We found small hairs all over our bedsheets we are uncertain in thy ever were actually changed.

We really enjoyed our visit