Embassy Suites By Hilton Rockford Riverfront

Staying at this downtown hotel was a unique experience, set in a beautifully renovated former factory full of history and character. Across the street is a stunning historic post office—worth a visit in its own right if you appreciate architecture. Inside the hotel, there’s even a self-guided scavenger hunt game that takes you throughout the building and up to different floors, adding a fun, unexpected layer to the stay. Ask the front desk for details—it’s a great way to explore the space. Our room was spotless, very comfortable, and impressively quiet. Breakfast each morning was a highlight—made to order and absolutely worth going downstairs for. The dining room itself is beautiful and adds to the experience. The hotel does have a faint “old building” smell in some areas, but it’s not unpleasant and fades quickly as you settle in. Our only real disappointment was not receiving the corner room we reserved, despite booking in advance. That said, it was a busy weekend, and we arrived later in the evening. Overall, a historic, comfortable stay with great food and a lot of personality.

We had a Sunday lunch which we were expecting to be a special experience. The menu was very limited but I thought I couldn't go wrong with waffles and chicken. It was terrible! I'm sure the waffle was something they got frozen. It was hard as a cracker and was barely room temperature. The chicken was breaded strips of dried tender meat again barely warm.

We had booked a room in person with two other families for an upcoming volleyball tournament. We all booked the same type of room and refundable because we knew things could change. The location of the tournament changed to Janesville. The other two families canceled no problem. We called to cancel weeks ahead of time and they refused to cancel. We tried calling and left messages for the general manager for 3 weeks. He NEVER returned our call. We ended up getting stuck with a $380 room we couldn’t use and the company refused to work with us. We will never book or stay here again. Caution to others- use a booking company that guarantees a refundable room and do not go through the hotel. Never had such horrible customer service ever. Very disappointed

The room was spacious. The overall esthetic of the hotel was nice.

My room was clearly not cleaned when I arrived. There was a food wrapper on a chair, and a piece of a bathing suit in one of the drawers. The carpet was very dirty, and there were greasy spots on one table and sticky drink rings on the nightstand. I notified the front desk, and they sent someone up to clean the room. When I came back, they had emptied the garbage, made the beds and gotten fresh towels, but the surfaces and floors were still dirty. The swimsuit from another guest was still there, and a piece of my daughter's swim suit was now missing. They must have picked it up with the towels. I'm still waiting to hear if they've found it.

Loved everything at the hotel including friendly staff at breakfast!

The parking was small.

Perfect

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