Residence Inn Upper Marlboro Joint Base Andrews

Everything was nice

cleanliness. diverse menu

accessibility

Location was wonderful front desk and kitchen staff great.

Requested additional towels cleaning staff did not refresh room or bring towels. Stayed Wednesday thru Sunday.

非常适合家庭多成员的住宿，可以省钱有厨房可烧吃，煎牛排！房间独立！赞一个！

Staff, room, breakfast

Location

Wonderful

I liked the hotel

There were bedbugs in the bed. The property may look clean when you get into the room, but there was a lot of dusting and cleaning that I had to do on my own on the 18th. I was itching very bad and I discovered that there were bedbugs in the bed that I immediately addressed to the property and I also showed them the two bedbugs that I found. They downsize me in a room that was wheelchair accessible that the boxspring and mattress was on the floor. The bed was sitting so low. The room had looked so old and looked like someone was living in the room. I could not even sleep. They said they did not have any more rooms available.

I addressed the concern to the manager and ask how could they accommodate me? I was feeling so irritated and itchy that I did not want to stay there anymore because of the concerns of the bedbugs they told me they did not see any bedbugs once they did an inspection, but that was during the day and we all know that bedbugs come out at night. They told me that because I booked through a third-party which was booking.com. I had to go through them after going back-and-forth with the property manager, they finally said that they would accommodate me from the 20th to 23 March refunding me $525. They released it to Booking.com and Booking.com was supposed to refund me my $525 I have not received a dime I will never ever recommend anyone to stay at that property booking through.com they are a rip off and every time I call them they always hanging up the phone or we get disconnected somehow or they would tell me that my money has been refunded and it’s not.