Home2 Suites By Hilton Denver Downtown Convention Center

This hotel is surprisingly less than the sum of its parts. The location on 15th Street is excellent. The bar and lobby are bright and modern. The lobby features a self-service shop which provides drinks and snacks. The bar area is pleasant, and the bar staff were friendly and professional. The suites are spacious, clean and well appointed, even if the decor is rather dull and depressing. I didn't warm to the place for a few reasons. On arrival after a long international flight and an interaction with a taxi driver where it took several attempts before my card payment was successful, I arrived at the front desk to find the receptionist engaged in a long telephone conversion with a representative of a company regarding the illegal parking of a car. The conversation went on and on. I just wanted to check in. My room wasn't ready...at eight pm. I was allocated another room. Not sure what the difference would have been. $700 was deducted from my account as a "hold" in case of damage. I was really tired and this wasn't properly explained. This should have given me an indication of the type of hotel this was. Any reasonably upmarket hotel with a decent clientele does not need to do this. The reception staff made no effort to interact during my week-long stay. While marketed as a conference hotel, the clientele were definitely not conference attendees for the most part. I did wonder about who exactly the hotel provides accommodation for. One scruffily-dressed guest was getting breakfast for his child who was upstairs before "taking him to school." Several guests attended breakfast while wearing pyjamas. The breakfast room is a very basic canteen with cheap furniture and several televisions. Staff members in this area would give a better impression if they were provided with more professional attire. They didn’t interact with guests. Tea, coffee and hot water are in urns. Hospital waiting room spec. Juice, really sugared water, is also in dispensers. Scrambled egg, sausages and potatoes were the hot food. Oatmeal/porridge was more like gruel. Bread, fruit, muffins and bagels were also provided, as well as one large bowl of chopped fruit. I soon discovered Sam's Diner nearby. I don't understand why such a key piece of real estate is operated in such a way. This hotel has so much potential. It needs properly trained reception staff and breakfast staff, room redecoration and a complete renovation of the breakfast room with proper staffing and facilities. Very disappointed

Location and view

My room was absolute gorgeous

N/A

Clean and comfortable! Great location to 16th Street and the convention center

Elevators were a cluster to check out.

Walking proximity to food/activities

Showers are very slippery, i nearly fell a number of times while using. Shower door does not fully close, leaving a gap that water goes out from while in use. Bathroom does not have normal doors, the sliding doors leave space and do not lock. The key card readers on the elevator do function well. Parking for the building is not included in stay.

Breakfast was good