Hampton Inn & Suites Winston-Salem Downtown

3rd party site booking.com was horrible! The rep said I could not get in without my confirmation. I did not have access to my confirmation number because none was emailed to me. I had to download the app but my work phone does not allow me to download apps. So in order to get the confirmation number I needed to download the app. I ended up having to pay an extra $213.57 for a room that I did not use because I had already reserved a room for 3 days spending $446.01. I was not refunded at all when the site says I will not be charged until I get to the hotel to complete reservation. It was a nightmare

The location was perfect for me. I was able to easily and quickly walk to the Benton Convention Center for my conference. It was easy to find restaurants that were within walking distance, as well.

Truly, everything was great!

breakfast was quite good. Location was ok. Seating was somewhat crowded until I realized there was another area on the other side of a wall. The room was decent sized. The desk was good. The bathroom was organized well. There were actually hooks to hang clothes and towels on. The closet was decent sized. Didn't get charged for parking because we have a handicap tag. We parked ourselves right near the door.

Parking is really cramped. Drawer space was poor. Only had three metal shelves. A/C could have been quieter although not really bad.

The Iron in the room didn’t work

Booking.com is such a crook website! As they claim they did communicate to the property ( the hotel) and they did not respond! I did find out that booking.com never got in touch with the hotel and booking .com is the reason the property cannot refund my money back. I would not trust booking.com and trying to let everyone know Donot trust as they can give you fake and lie reports which is not true. I did investigate and they never contacted the property and they never give my money back as they promised.the priblem With hotel was their Dirty sheets smells the body odor! They did not change the sheets but they were willing to refund my money back if booking.com agrees and booking.com scam and did not. Hotel was ok with giving me money back.