Hilton Lijiang

Very comfortable bed with nice lakeside view. Breakfast was decent but without many Western options.

Location is poor, yes the lake is really nice but the town centre is quite far so everything is s mission to get to. Front desk staff were good and not so good. My check in girl and the girl who helped me later that evening were excellent but the check out girl seem confused and reluctant to give me back my deposit even though I asked her several times. Then when I asked her how I should pay she said they would take it from my English bank card which I'd used to reserve the room, I thought this was strange but said okay and left. Later that evening I got a phone call from the manager saying I still hadn't paid for the room as the information I had received was wrong so clearly better training is required in this area.

Very little

It took over an hour to check in, they would not leave me alone even when I had 2 do not disturb signs up, they would either call or endlessly knock all day even though I was working and, again, had two signs up asking not to disturb me. Most annoying though was though I paid with Alipay on arrival, they tried 3 times to take the payment from my UK account leading to it being blocked, which when you are in China is a real pain to try and deal with, then when I tried to communicate with them about it they really couldn't understand what I was trying to say to them, meaning I have no idea if they are going to go ahead and try to charge me again. So as well as being in the middle of nowhere and having nothing around it, the long waits, room service not working when you try to order, the fact that they wouldn't listen to requests when you finally did get room service and a whole bunch of other problems, this was a complete letdown and absolutely nowhere near the money it costs to stay there, I would avoid it like the plague.

Need improve the breakfast