Hilton Garden Inn Santa Ana, San Jose

Tutto, la pulizia, la localizzazione, il personale.

Nulla

La limpieza , excelente siempre

No incluir en el precio el desayuno

Very stylish and in a quiet area away from traffic with a few nice restaurants nearby

They did not let me know ahead of time that they had no room for me. I was told at check in that they were fully booked and I would have to go to another hotel. I had spent 30 minutes stuck in a traffic jam due to a car accident near their hotel and the entire time I was literally sitting in front on the hotel they ended up sending me to. It took more than an hour to go to the second hotel , wait 35 minutes to check in, go to a room without enough beds for my party and arrange an extra bed be brought up. They offered me no compensation for the enormous problems this caused me, after a 12 hour flight

We arrived to the hotel right at check in time. We arrived via Uber from the SJO airport. The Uber pickup was easy from the area across from the terminal. The hotel is a distance from the SJO airport. I thought the hotel location was nice, if you didn’t want to walk too far away from the area of the property. Check in and check out went well. All employees we made contact with at the hotel were very nice. The check in area, including a bar, and breakfast room, are on the 2nd floor. Our room was wonderful. It looked good, and smelled good. Quite spacious. Everything worked well. The window overlooked the pool area, and towards the area of the SJO airport. The breakfast was a bit pricey, however, it was an excellent breakfast. Plenty of options. Even though the surrounding area did not seem super pedestrian friendly, the couple of newer buildings nearby housed several dining, drinking, and entertainment options. We enjoyed our 2 night stay.

very clean room

very sterile room and communal areas. lacked any warmth or friendliness. based in a commercial site with a lot of building work being done with security staff controlling the area who were very official with parking etc - there wasn't a relaxing feel to the location - no community. It was a hotel aimed at business people staying briefly - thankfully we only stayed one night.. The shops were very bland - though the restaurants were varied.

Close to the airport.

Staff wasnt very interested in us. In room lamp didnt work and tv couldnt marge with wifi. On weekend it was noisy from nearest street bars.