Croisette Beach Hotel Cannes - MGallery Collection

Top tier hotel with an amazing crew that exceed all my expectations. Everyone was super helpful and made sure our honeymoon experience was special! Huge thanks to everyone involved in making our trip to Cannes so wonderful.

I had a great stay at M Gallery Croisette Beach overall. The staff was friendly, the room was spacious, the breakfast was excellent, and having access to the beach club was a huge plus since it’s so close to the hotel. Unfortunately, the checkout experience left a very negative impression. As a frequent guest of the Accor chain and a top-tier member of their loyalty program, I requested a late checkout. The front desk informed me that the hotel was busy, but they could extend my checkout until 1 PM. I paid the bill and had both my keys updated to the new checkout time. However, at 12:05 PM, a staff member called my room and rudely told me that it was checkout time and that I was late. I explained that a late checkout had been approved, but the person responded, again very rudely, that this was “impossible” because the hotel was fully booked and that I had to leave immediately. When I asked them to verify the information, they replied that “if someone granted you that, it was a mistake.” Naturally, I left. But as a frequent business guest who spends several nights an year with Accor properties, I found this treatment quite disappointing, rude and surprising. I won’t let this incident completely overshadow the otherwise positive experience I had at the hotel, but I also can’t justify giving a higher rating. Please treat your guests with the same respect that I always show to everyone on your hotel.

Best location side of Carlton hotel

The location and the size of the room was great. Also it is a well devorated property

The houskeeping staff was not enough I guess The management needs improvement. The reception people eere not sempatjatic at all

The location of the hotel is perfect. The decoration and the size of the room were very good. The rooms were clean.

zce çevirisi: Housekeeping was very slow. Even when we returned to our room at 3:00 PM, we often found that it had not yet been cleaned. When the room was eventually cleaned, it was not restored to its original condition properly. We even noticed on some occasions that the towels had not been replaced. The reception staff were not particularly helpful or friendly. Their attitude often felt unwelcoming and lacked the level of hospitality one would expect.

Las habitaciones y lo amplio de ellas

El desayuno, le faltaba algo de variedad

Pequeño pero cómodo, muy limpio

La ubicación