Keppel's Head Hotel

Everything apart from one thing

One of the afternoon staff was quite rude, I asked for an extra pillow and was told on the bedroom phone that they did not have any, he didn't even say I will go check, how would you know in a hotel if there aren't any spare pillows without looking and what kind of a hotel doesn't have spare pillows..

Location was superb. Free parking. Bar prices very reasonable. Breakfast and evening meal very reasonable prices.

Rooms need a bit of TLC. Just a bit dated.

Handy for Gunwharf and harbour

Area was very run down lots of homeless

Easy to check in, staff very welcoming. Clean room and nice breakfast. Free parking available.

Great location! Best pub foods! Good breakfast and shopping. Lovely harbour and beaches, parks.

Bath tub water not hot enough - something wrong with water tap system and water level sinking due to faulty plug.

Breakfast Breakfast staff Dining room Location Parking

Room too small Room too hot Air conditioning in room broken during heatwave Substitute fan broken Tired in need of refurb

Breakfast was very good, location was excellent. We had a very nice large room with landmark view.

all good

Breakfast ok

Nothing everything was ok no problems staff very helpful.

- an excellent location, a minute's walk from the Historic Dockyard and not much further to the Gunwharf Quays shopping centre with many restaurants.Train and bus station just across the road. -free on-site customer parking was a major reason for choosing the hotel. The car park is small but seems adequate. - the Family Room had an excellent layout with 2 double beds in separate but connected areas. - it is a characterful historic hotel with a long history - breakfast was good, though not outstanding. - the staff were very pleasant and helpful

- the lack of air con was a bit of an issue in heatwave temperatures. It was somewhat helped by having dual aspect,so some through flow of air. - the tv in the adult section was very small, though the one in the kids' area was normal size. It is normally the sitting/desk area of not in use as a family room.

The location is across from the train station so very convenient. The staff were all friendly. The room was clean. It was quite warm in the room. The bed was quite uncomfortable; felt like sleeping on a camping cot.

Uncomfortable bed.