Crater Lake Resort

We got the welcome email and late check-in instructions. When we arrived after hours, we couldn't find our welcome packet as promised. We called their so-called emergency number several times and no one picked up or responded to our text messages. It was late in the night, remote and raining. We had to book another hotel 1 hour away and stay the night. Next morning, the hotel informed our booking dates were wrong. We had to talk to hotels.com and they confirmed that the crater lake resort had their booking dates wrong. We got our refund, after talking to hotels.com and the resort for several hours. It was a very bad experience - we will never book this resort again mainly because of their bad communication and not caring for their guests.

This property was a bit misleading…we stayed in a “glamping” tent. It just had a mattress and nothing else. It was more like “cozy rustic.” No electricity or other amenities. There was also only two bathroom stalls and one shower for the entire place. However, the creek was very pretty and the lady working the desk was friendly!

We stayed here really just to sleep (yurt) which was overall, clean, very comfy, and dog friendly! However, we unexpectedly got there 40 minutes early and could see there were no cars or sign of residency at the yurts and asked if we could check-in early so we could get going to our hike. The employee working the front desk asked us to wait until 2:45 to come back in the office to check in. We did so, and when my partner went back in to inquire, he was told that check in was at 3 and they would not accommodate. It felt very offputting and rude, and kind of put a damper on our stay. The rest of the employees that we ran into on the grounds were very nice though!!

This location was very convenient south of Crater Lake South Entrance. I realize that most of their visitors are tourists to Crater Lake NP, however, the nitpicky reminders were a bit tacky. I’m either really embarrassed that other tourists don’t have common courtesy or the staff and management are tired and impatient and don’t want to be bothered with nonsense. When you work in hospitality, it’s inevitable. The reminder upon check-in to take a photo of the room code was smart, however reminders that early check in are not available, late checkout is charged $30 hourly and another night after 2 hours, in the cabin reminder to: wash dishes before check out or you could get charged, don’t place wet dishes in cabinet or you could be charged, use towels for shoes/pets at entrance not bath towels, don’t unplug TV or you will be charged, don’t forget to tip housekeeping, don’t call after hours about internet or TV issues as they aren’t emergencies. I am sure they are important for management and staff sanity, but as a guest, the reminders could be phrased more pleasantly. It’s a nice property with a beautiful stream close by.

Old and worn, coulda used some spiffing up. Beautiful setting on the stream.

Had to cancel with no tefund

Beautiful location in remote area. Comfortable cabins. Limited groceries nearby. Basics available. Great area

Cute cabin, updated and well equipped.

We arrived after check-in time, they had our check in packet posted for us. The cabin was clean and nice. There was a great little nature trail to walk and the location was perfect to head to Crater Lake National Park. We had a great time!

The toilet was a baby size and the bed has not lock tires and it was rolling back and forth but they do have a great customer service