RIHGA Royal Hotel Kyoto

スタッフの親切さ、特に女性。フロント受付男性はなぜか極めて普通でした。受け答えにもぶっきらぼう。女性スタッフとの違いが、差がありすぎて…きっとお偉い方。

ディナーバイキングが和食が殆ど無かった。種類が少ない？

部屋の広さと調度

このクラスのホテルならブラシか櫛は備えてると思いましたが、なかったので手ぐしで済ませました。最近は多少ぼさぼさのヘアーでもみっともなくはないのでしょうがやはり櫛でとかしたかったです。また駅へのシャトルバスに乗ろうと思ったら発車したところでまだ構内にいたのに乗せてもらえませんでした。フロントには時間を聞いてすぐ降りますといって降りたところだったので残念でした。

Food at both restaurants were great. The staff are very helpful.

Location. Far from center of Kyoto.

Proche de la gare. Bon rapport qualité/prix.

Absence d’eau minérale. Équipements peu modernes. Restaurants ferment très tôt.

The room was quite large and the bed was comfortable. The yukata robes were wonderfully comfy. I enjoyed the spectacular view from their restaurant Top of Kyoto while feasting on their exceptional continental breakfast. Their buffet spread in the regular dining hall was expansive and unhurried. The room service was prompt and the portions were large. The staff that I had interacted with were unfailingly lovely and professional. The complimentary bus service to Kyoto station was thoughtful. I wish I had more time and could stay longer.

It’s no fault of the hotel but the other guests in my wing were a little too exuberant; perhaps they were overjoyed by their visit to Kyoto and could not contain themselves, but it amounted to more noise than I wished to encounter while resting.

I had a pleasant stay overall and found the service to be good. However, I felt that the photos on the booking site made the hotel appear more modern than it is in reality. The rooms, particularly on the Premium Floor, felt a little dated compared to my expectations. In addition, the TV only offered Japanese channels, with no access to streaming services such as YouTube or Netflix, which was somewhat surprising for a premium room category. Updating the photos and room information to better reflect the current condition and amenities would help set more accurate expectations for guests.

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