Sina Brufani

Ottima posizione, colazione ben rifornita, Camere spaziose

Manca il.portaspazzolino in bagno

Praticamente tutto perfetto

Poco accogliente il bar

Nulla

L’ottusità della Direzione

You have to try to be this bad. The hotel offered a guaranteed upgrade at the time of booking for reservations through our “Virtuoso” affiliated travel agent. We paid the price for a guaranteed upgrade to a “Suite Deluxe” (the hotel’s highest category) which was confirmed by email from the hotel both to us and our agent. We arrive and are told those suites are all booked up and we’re getting the next category down. We stay at luxury hotels all the time and that doesn't happen. Obviously, I objected and asked for what we were promised and paid for. This was an extremely unpleasant start to our stay. The agent, Eva, adopted an aggressive stance, claimed she was busy, said we would have to wait for her to talk to the GM. She claimed the copy machine was broken and that she’d have to hold our passports while we left her for hours to find us the room we booked and confirmed. I said she wasn't going to confiscate our passports and (voila) she noted down the relevant info in about 45 seconds. I foolishly ignored the negative reviews and booked this hotel and not the new 5 star hotel next door (Rosetta) or the highly rated Locanda because I trusted the hotel’s email representations to me that our suite would be very quiet and away from renovations. In fact the noise was outrageous and the spa renovations were directly next to the room. Please note that just 2 days before we arrived, we were informed that the spa and pool were closed for those renovations. The “Deluxe Suites” are in the basement. The “Suite” floor is below the ground/lobby floor and above the garage. Our bedroom was directly under the dining room and you could hear the heavy furniture being dragged right over your head as you tried to sleep, with the occasional addition of people walking and things dropping. The “view” is right over a parking area and the main street into and out of the historic center of Perugia. This means you get to hear motorcycles, autos, trucks etc. nonstop throughout the night because the sound insulation is grossly inadequate. The room was unbearably hot at 76F (24.5C). The front desk staff repeatedly misled us by asking us to be patient, that they set a cool temperature for us in the computer, and that it would cool off. It only got hotter. The next morning, a different front desk rep told me that she didn’t believe the hotel would be able to fix the heat problem and offered to move us to another room which was a double downgrade from the room we booked. Unlike their grand suite, it wasn’t right over the major road and in the basement right under the dining room. The first room was so awful that we were considering leaving after 1 unbearable night even though we knew this hotel would demand full payment. The doorman never opens the door or helps bring the luggage into the hotel. The breakfast was a 5 out of 10 for a 3 star hotel and a 1 out of 10 for a 5 star hotel. It was mediocre and they charged extra for basic dishes like avocado toast or omelettes. Hands down the buffet was the absolute worst among the 5 Italian hotels we stayed in on this trip. The GM never introduced himself or offered to make our stay more tolerable, although he was informed of our complaints according to one of the unhelpful, rude front desk clerks. This GM who bears responsibity for this awful hotel always responds to criticism on Tripadvisor by expressing surprise or by attacking the commenter. Let him defend his food service since his Restaurant Collins is rated 3.6 out of 5 on google (pathetic). His hotel is rated 8.6 out of 10 on Booking.com while there are five 4 or 5 star hotels in the historic center of Perugia rated 9 or better. To rebut any false denials, I'm attaching pictures of the temperature monitor showing 24C, the elevator buttons showing that "Suites" are in the basement, the renovations right next to our room, and the "view" of the parking area and road into and out of historic Perugia. I wish I had heeded the reviews here which include plenty of discussions of noise, hot rooms and rude staff. I offer my experience in the hope that you won’t make the same mistake I did.

Posizione

Servizi