Condado Palm Inn San Juan, Tapestry Collection by Hilton

La atención y las almohadas nos encantaron muchas gracias. La ubicación es excelente y nos senitmos seguras. El beach club también estuvo muy bien. Todo estuvo muy bien.

El personal muy amable y atento. La ubicación y la limpieza

El desayuno demasiado básico sin opciones para personas con restricciones alimentarias (celiacas, intolerantes a la lactosa, bajo sodio o con régimen de azúcar por ejemplo). Frutas poco variadas y el staff llevaba tarde con el café (dos veces me fui sin tomar café). Deben hacer algo con los pájaros que atacan a las personas. Hay mallas que son amigables con las aves

The rooms are comfortable

Air conditioning with a bit of problems

Close to beach

Horrible room, couch in room was nasty and dirty.

The Staff was great. The room was nice and I had a semi view of the water and lovely view of the City. The construction was a bit of a problem. but it could not be avoided. Overall, good experience

The pool was small. The specific beach area for the hotel was a bit of a walk from the hotel. It would have been nice to have breakfast included with the price.

The location was honestly the best part of the stay. Being right across the street from a Walgreens made everything super convenient, and the beach was only about a five‑minute walk away. Plus, there were plenty of food spots in every direction, so finding something to eat was never a problem. The area itself was great — walkable, lively, and easy to navigate.

My experience at Condado Palm Inn was far below acceptable. The dirty sheets. were the first red flag. After requesting fresh ones, housekeeping reused the same sheets instead of replacing them, which is unacceptable for any hotel. The shower door was broken, the bathroom door didn't close, and the dresser drawer wouldn't shut - all signs of poor maintenance. Water temperature and pressure were inconsistent throughout my stay, making showers frustrating. What made everything worse was the lack of concern for customers. Issues were brushed off instead of addressed. I would not stay here again and cannot recommend it until major improvements are made.