Holiday Inn Express & Suites Augusta West - Ft Gordon Area by IHG

Did a staycation so it was conveniently located to all things I need as well as home in case of emergency.

The only Downside was my tv didn’t work lol. But other than that it’s a really awesome hotel.

Breakfast was not good. Pancakes machine was broken

Great

The entire hotel smelled of urine. Especially the room itself and the lobby. Graffiti was all over elevator walls. If I had known this before booking it I would have booked elsewhere. People who worked there were nice.

Good great

Need for cable work in room

The breakfast was good and the staff was excellent.

The cleanliness of the room and condition of the hotel.

The reason for my 3 stars is, no one was at the front desk to greet us, i stood there for avout 10 minutes if not longer, once someone came i was not greeted by either gentlemen. Another guest walked right up to the side of the reception counter and both directed their attention to her while i still stood in front of the counter waiting to be addressed. Finally one of the gentlemen greeted/assisted me. Our room ended up having a HUGE ROACH. I was very disappointed with my stay

Didn’t realize that it’s under construction. The elevator looked really sketchy getting on and off. Our room under the air conditioner we had wires hanging down.

My stay was average. I checked into a room late at night and the first problem was the TV did not work and had no signal. I was so tired I just took a shower and went to sleep. I woke up and got ready for a family gathering and then noticed my in-room safe box was locked open by the previous guest and therefor took all my valuables with me in my car. I stopped by the desk to inform the lady working the desk to have it corrected for my late return. I was surprised that nothing was corrected. I did manage to get the TV working from her instructions and just stored my valuables in my car the three-day trip. The bed was wonderful, and I slept great. The pool and gym areas were nice. The breakfast seemed to be a big hit, but we went out to eat every morning.

The customer service at the front desk was great. He was very professional, smiling, and had a welcoming greet,.not only for me but I watched him from a distance with other customers and I could tell he liked his job. Kudos to him. Its employees like him that keeps people coming back.

Elevators needs updateĺ