Holiday Inn Express Columbia NE - Fort Jackson by IHG

Clean and comfortable

This was our 2nd time staying at the property, and we were satisfied both times. We will definitely stay there next time we are in town.

Very clean and friendly

I called to let them know we would be an extremely late check in. They cancelled my 2 night reservation saying I was a no show. The woman at the desk was rude and did nothing to help.

Noisy neighbors. Staff and facility clean Ana kind.

The bathroom doors are extremely noisy. I could hear other rooms closing their doors all night long.

I felt that this place is perfect for the overnight traveler who needs rest and a place to relax for the night. All they have to offer is enough and then it offers breakfast too.

The hotel itself was nice, I liked the rooms and it was updated, comfortable bed. Staff really nice. With so much going for it, I was disappointed in how dirty the floors and carpet were. I found someone’s hair in the bed, bathroom floor not clean and red fuzz in the sheets that I thought were bed bugs at first. The hallway carpets did not look like anyone had vacuumed them in a long time. I’d like to stay again but it has to be cleaner.

I booked this hotel specifically because the description said they had bathtubs but when I arrived I was told there were no bathtubs, only showers. My partner needs a bathtub for medical reasons. I was told because it was a non refundable reservation I would not get my money back.

There were 2 tour buses and a high school bus at the hotel and it appeared that they were not ready for this volume of guests for breakfast. Saturday morning there were items available but you had to ask for items because the one worker could not keep up with the level of items needed. Sunday morning there was no milk or juice so we had to give up and grab breakfast elsewhere because we had a competition to get to. The beds were also squeaky and there was a loud train that passed by several times during the night.