Sheraton Chihuahua Soberano

First of all, this is not more than a 2-star hotel. The CONS: 1. The room for a King size bed is SMALL. 2. The towels are old and so worn. I would throw the towels out if they were in my house. Not only are they old but they only gave two towels— knowing that they are almost the size of hand towels. I give my dogs a bath with better towels. 2. The carpet is so filthy. I can see stains all over. I actually feel gross just walking on the carpet. 3. There is no mini fridge, just an empty space where it used to be. 4. No extra blanket or pillow in the closet where it SHOULD be. 5. The couch in the room also looks very dirty that I would not feel comfortable sitting in it. 6. I wasn’t even able to sleep because of the noisy guests next door. It was 4:30 am and I could not sleep. Staff did nothing. I even paid an extra $50 bucks for my pets to stay here as well— not even my dogs made so much noise like the guests next door. I will actually contact management about refunding me this $50 after paying $200 for a sleepless night. Thanks for nothing “Sheraton”.

good place to stay

Thanks

I really enjoyed the convenience, parking, the pool, the restaurant, the breakfast options IN HOUSE, and the area the hotel was in. The only downside is the temperature of the rooms is not up to my standards.

Great hotel, staff and restaurant.

Location and facilities

Carpet is getting old

I did like swimming pool and breakfast was very good.

It was hot in the hallway. And the room was also hot. Seams like AC didn't work properly. Also we had 2 bags in the bathroom and bath tub wasn't working but they sent someone to fix it.

Very popular place for large functions overall dining is good and great service from staff.

It was good, but a lot of noise; people screaming and running.

The hotel was clean and my family felt safe