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8.5 / 10 Guest Rating

The Westin Galleria Houston

5060 West Alabama, Houston, us

The Westin Galleria Houston - main view

About the Property

Prime Location at Houston Galleria Shopping Mall

Located directly at the Houston Galleria shopping mall, The Westin Galleria Houston offers unparalleled convenience for guests looking to indulge in shopping and dining experiences.

Comfortable Accommodations with City Views

The hotel's guestrooms are equipped with coffeemakers and mini refrigerators, ensuring a comfortable stay. Some rooms also provide stunning views of the city, adding a touch of luxury to your experience.

Fitness Center, Outdoor Pool, and On-Site Dining

Guests can maintain their fitness routine at the 24-hour fitness center or relax by taking a dip in the outdoor pool. To satisfy culinary cravings, the on-site restaurant, Daily Grill, offers a variety of options from breakfast to cocktails.

Book your stay at The Westin Galleria Houston for a perfect blend of luxury and convenience.

Facilities & Amenities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests must be 21 years of age or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Traditional, Guest room, 1 King - Photo 1
Traditional, Guest room, 1 King - Photo 2
Traditional, Guest room, 1 King - Photo 3
Traditional, Guest room, 1 King - Photo 4
1/4

Traditional, Guest room, 1 King

This room has a flat-screen TV and workspace.

38 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Traditional Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$419.38

$335.5

Includes taxes & fees

Traditional King Room

Non-refundable
Breakfast Included
20% OFF$491.53

$393.22

Includes taxes & fees
Traditional, Guest room, 2 Queen - Photo 1
Traditional, Guest room, 2 Queen - Photo 2
Traditional, Guest room, 2 Queen - Photo 3
Traditional, Guest room, 2 Queen - Photo 4
1/4

Traditional, Guest room, 2 Queen

Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.

39 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Traditional Two Queen Room

Non-refundable
Room Only
20% OFF$452.46

$361.97

Includes taxes & fees

Traditional Two Queen Room

Non-refundable
Breakfast Included
20% OFF$524.13

$419.3

Includes taxes & fees
Premium, Guest room, 1 King - Photo 1
Premium, Guest room, 1 King - Photo 2
Premium, Guest room, 1 King - Photo 3
Premium, Guest room, 1 King - Photo 4
1/4

Premium, Guest room, 1 King

This room has a flat-screen TV and workspace.

39 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Premium Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$441.11

$352.89

Includes taxes & fees

Premium Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Breakfast Included
20% OFF$520.94

$416.75

Includes taxes & fees
Deluxe, Guest room, 2 Queen, High floor - Photo 1
Deluxe, Guest room, 2 Queen, High floor - Photo 2
Deluxe, Guest room, 2 Queen, High floor - Photo 3
Deluxe, Guest room, 2 Queen, High floor - Photo 4
1/4

Deluxe, Guest room, 2 Queen, High floor

Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.

39 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Two Queen Room

Non-refundable
Room Only
20% OFF$491.53

$393.22

Includes taxes & fees

Deluxe Two Queen Room

Non-refundable
Breakfast Included
20% OFF$563.23

$450.58

Includes taxes & fees
Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed - Photo 1
Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed - Photo 2
Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed - Photo 3
Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed - Photo 4
Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed - Photo 5
Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed - Photo 6
1/6

Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed

This room has a workspace, seating area and views of the city.

70 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Executive Suite, 1 Bedroom (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$854.66

$683.73

Includes taxes & fees

Executive Suite, 1 Bedroom (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Breakfast Included
20% OFF$1,046.83

$837.46

Includes taxes & fees
Deluxe Executive Suite, 1 Bedroom Executive Suite - Photo 1
Deluxe Executive Suite, 1 Bedroom Executive Suite - Photo 2
Deluxe Executive Suite, 1 Bedroom Executive Suite - Photo 3
Deluxe Executive Suite, 1 Bedroom Executive Suite - Photo 4
1/4

Deluxe Executive Suite, 1 Bedroom Executive Suite

This room has a workspace, seating area and views of the city.

70 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe, Executive Suite, 1 King, Sofa Bed, High Floor

Non-refundable
Room Only
20% OFF$1,068.45

$854.76

Includes taxes & fees

Deluxe, Executive Suite, 1 King, Sofa Bed, High Floor

Non-refundable
Breakfast Included
20% OFF$1,160.43

$928.34

Includes taxes & fees
Traditional Queen Room with Two Queen Beds - Hearing Accessible - Photo 1
Traditional Queen Room with Two Queen Beds - Hearing Accessible - Photo 2
Traditional Queen Room with Two Queen Beds - Hearing Accessible - Photo 3
Traditional Queen Room with Two Queen Beds - Hearing Accessible - Photo 4
1/4

Traditional Queen Room with Two Queen Beds - Hearing Accessible

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.

38 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Traditional Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr) (2 Queen Beds)

Non-refundable
Room Only
20% OFF$447.06

$357.65

Includes taxes & fees
Traditional, Guest room, 1 King, Sofa bed (Mobility Accessible w/Roll-in Shower) - Photo 1

Traditional, Guest room, 1 King, Sofa bed (Mobility Accessible w/Roll-in Shower)

The unit offers 2 beds.

0
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)

Traditional, Guest room, 1 King, Sofa bed

Non-refundable
Room Only
20% OFF$524.9

$419.92

Includes taxes & fees

Traditional, Guest room, 1 King, Sofa bed

Non-refundable
Breakfast Included
20% OFF$616.9

$493.52

Includes taxes & fees
1 Bedroom Executive Suite, 1 King, Sofa bed (Mobility Accessible w/Roll-in Shower) - Photo 1

1 Bedroom Executive Suite, 1 King, Sofa bed (Mobility Accessible w/Roll-in Shower)

0
Sleeps 3

1 Bedroom Executive Suite, 1 King, Sofa bed

Non-refundable
Room Only
20% OFF$1,026.64

$821.31

Includes taxes & fees

1 Bedroom Executive Suite, 1 King, Sofa bed

Non-refundable
Breakfast Included
20% OFF$1,118.63

$894.9

Includes taxes & fees
Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 1
Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 2
Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 3
Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 4
1/4

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

2 Queen Beds420 sq feet Internet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Deluxe Room, 2 Queen Beds

Non-refundable
Room Only
20% OFF$499.15

$399.32

Includes taxes & fees

Deluxe Room, 2 Queen Beds

Non-refundable
Breakfast Included
20% OFF$579.01

$463.21

Includes taxes & fees
Deluxe Suite, 1 King Bed with Sofa bed - Photo 1
Deluxe Suite, 1 King Bed with Sofa bed - Photo 2
Deluxe Suite, 1 King Bed with Sofa bed - Photo 3
Deluxe Suite, 1 King Bed with Sofa bed - Photo 4
Deluxe Suite, 1 King Bed with Sofa bed - Photo 5
1/5

Deluxe Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed750 sq feet Layout - Bedroom Internet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, double sofa bed, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

70 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Deluxe Suite 1 King Bed with Sofa bed

Non-refundable
Room Only
20% OFF$912.66

$730.13

Includes taxes & fees
Room, 1 King Bed with Sofa bed - Photo 1
Room, 1 King Bed with Sofa bed - Photo 2
Room, 1 King Bed with Sofa bed - Photo 3
Room, 1 King Bed with Sofa bed - Photo 4
Room, 1 King Bed with Sofa bed - Photo 5
Room, 1 King Bed with Sofa bed - Photo 6
1/6

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa BedInternet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$534.81

$427.85

Includes taxes & fees

SUITE DELUXE

Non-refundable
Breakfast Included
20% OFF$1,087.44

$869.95

Includes taxes & fees
Premium Room, 1 King Bed with Sofa bed - Photo 1
Premium Room, 1 King Bed with Sofa bed - Photo 2
Premium Room, 1 King Bed with Sofa bed - Photo 3
Premium Room, 1 King Bed with Sofa bed - Photo 4
Premium Room, 1 King Bed with Sofa bed - Photo 5
Premium Room, 1 King Bed with Sofa bed - Photo 6
1/6

Premium Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed420 sq feet Internet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking, pet friendlyRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Premium Room 1 King Bed with Sofa bed

Non-refundable
Room Only
20% OFF$451.86

$361.49

Includes taxes & fees
Deluxe Room, 1 King Bed with Sofa bed - Photo 1
Deluxe Room, 1 King Bed with Sofa bed - Photo 2
Deluxe Room, 1 King Bed with Sofa bed - Photo 3
Deluxe Room, 1 King Bed with Sofa bed - Photo 4
Deluxe Room, 1 King Bed with Sofa bed - Photo 5
1/5

Deluxe Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed420 sq feet Internet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking, pet friendlyRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Deluxe Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Room Only
20% OFF$462.9

$370.32

Includes taxes & fees

Deluxe Room, 1 King Bed with Sofa bed (1 King Bed and 1 Double Sofa Bed)

Non-refundable
Breakfast Included
20% OFF$542.69

$434.15

Includes taxes & fees
Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub) - Photo 1
Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub) - Photo 2
Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub) - Photo 3
Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub) - Photo 4
1/4

Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

2 Queen Beds420 sq feet Internet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Traditional Room 2 Queen Beds (Mobility Accessible Tub)

Non-refundable
Room Only
20% OFF$459.64

$367.71

Includes taxes & fees
Traditional Room, 1 King Bed with Sofa bed - Photo 1
Traditional Room, 1 King Bed with Sofa bed - Photo 2
Traditional Room, 1 King Bed with Sofa bed - Photo 3
Traditional Room, 1 King Bed with Sofa bed - Photo 4
Traditional Room, 1 King Bed with Sofa bed - Photo 5
1/5

Traditional Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed420 sq feet Internet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking, pet friendlyRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Traditional Room 1 King Bed with Sofa bed

Non-refundable
Room Only
20% OFF$429.58

$343.66

Includes taxes & fees
Traditional Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 1
Traditional Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 2
Traditional Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 3
Traditional Room, 2 Queen Beds (Mobility Accessible, Tub) - Photo 4
1/4

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

2 Queen Beds420 sq feet Internet - WiFi 50+ Mbps Entertainment - 32-inch flat-screen TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, and room serviceSleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeRefrigerator

Traditional Room, 2 Queen Beds

Non-refundable
Room Only
20% OFF$455.65

$364.52

Includes taxes & fees

Traditional Room, 2 Queen Beds

Non-refundable
Breakfast Included
20% OFF$535.44

$428.35

Includes taxes & fees

Guest Reviews

8.5
Excellent446 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly staff.

Categories

Cleanliness9.0
Service9.4
Location9.5
Room Quality7.9
Amenities8.4
Value for Money7.9
Food and Beverage7.0
Overall Experience8.9

Select topics to read reviews

T
TubatrTR
Verified booking
solo_traveller
Standard Room
Stayed in May 22, 2026

"Good"

5.0
Helpful?
F
FISCHERilIL
Verified booking
solo_traveller
Standard Room
Stayed in May 20, 2026

"נוח מאוד"

8.0

מיקום.חדר גדול

נקיון לא יסודי לא שואבים.בריכה ללא מתקנים מתאמים

Helpful?
A
AdrianamxMX
Verified booking
couple
Standard Room
Stayed in May 17, 2026

"Regresaré..!"

8.0

La ubicación perfecta dentro del mall, las habitaciones amplias y silenciosas. Todos los servicios disponibles. Buenos restaurantes cerca. Personal amable.

El internet. El sistema no me gusta, me parece complicado y caro. La TV, no pudimos conectarnos con nuestros datos, me obligaba a tener el internet de la habitación y eso, como ya dije, estaba complicado. La puerta del baño hacía mucho ruido al recorrerla.

Helpful?
T
TPKChefusUS
Verified booking
couple
Standard Room
Stayed in May 11, 2026

"Exceptional"

10.0

Great location. Super Clean & comfortable. Valet experience was 5 🌟

N/a

Helpful?
A
AlexadeDE
Verified booking
couple
Standard Room
Stayed in Apr 27, 2026

"Very Good"

7.0
Helpful?
J
JamaalusUS
Verified booking
couple
Standard Room
Stayed in Apr 21, 2026

"Great stay and live the location of the hotel"

10.0

Great location to everything

Helpful?
J
JamaalusUS
Verified booking
couple
Standard Room
Stayed in Apr 11, 2026

"Great stay and I will remember it"

10.0

Every thing was as expected

Cool very good location and magic was made in the room lol

Helpful?
J
JorgemxMX
Verified booking
extended_group
Standard Room
Stayed in Apr 7, 2026

"Excelente opción en la zona de Galleria"

10.0

La ubicación es buena, la habitación esta renovada no hace mucho y están muy amplias y buenas, muy cómodas, las camas excelentes, el baño grande y cómodo. El servicio es bueno.

El servicio del bar de abajo mno opera más que al final de la tarde y estaría mejor desde medio día.

Helpful?
K
Krissysk55DALLAS, TEXAS
Verified booking
Family
Standard Room
Stayed in Apr 5, 2026

"Read the fine print (even if there is none)"

6.0

We stayed at this hotel this past weekend while in town due to a family emergency, and unfortunately, our experience left us really disappointed. There are definitely some positives. The location inside the Galleria is convenient, and the free parking is a big perk. For families, the standard king room worked well for us—the pull-out couch comfortably fit our three kids, which is not always easy to find. That said, there are several downsides. The room only has a very small fridge, and there is just one microwave in the entire hotel, which is inconvenient for families. The pool was especially disappointing—it’s located on what feels like an empty rooftop, requiring people to walk across the roof and then stairs to access it. We’ve honestly had much nicer pool setups at lower-end hotels. We were excited to swim but as soon as we saw the pool we left. Our biggest issue, though, was the lack of transparency and poor communication around the “resort fee” benefits. When we checked in late Thursday night, the front desk explained that the resort fee included ice skating passes and a $30 dining credit. Because we spent most of our trip at the hospital, we planned to use those perks on our checkout day. After ice skating, I went to confirm how to use the dining credit and was then told it only applied to the night of our stay—something that was never mentioned at check-in and not clearly stated anywhere. The employee I spoke with said she remembered checking us in and told us she would honor the $30 dining credit that day. She instructed us to charge our meal to the room and let the front desk know when we returned. However, when we followed those instructions, another employee (Yvette) refused to honor it. She stated that not only was the credit not valid that day, but it also required two separate transactions to use—again, something that had never been communicated to us. She was dismissive and unwilling to help, despite us explaining exactly what we had been told earlier. At the end of the day, this wasn’t about the $30—it was about the inconsistent information and lack of accountability. We made decisions based on what hotel staff told us, only to be met with resistance and poor customer service. We actually had plans to return next month, but this experience completely changed our minds. It’s disappointing that something so small—and so easily fixable—resulted in losing repeat guests.

Helpful?
A
ANIBALbrBR
Verified booking
solo_traveller
Standard Room
Stayed in Apr 5, 2026

"Exceptional"

9.0
Helpful?