The Naviti Resort

The people are very friendly, and the place is clean. The food is quite good, but offering seafood options at the buffet would be a welcome improvement.

There’s misinformation about what food is part of all inclusive at the lunch area and the checkout bill.

STAY AWAY! STAY AWAY! SCAMMERS! SCAMMERS! Stay away from this property! This property is full of scammers. It felt like they will do everything within their capacity to make sure you have a terrible experience. First, we had booked a King suite ocean view room. They had "categorized" a room that had no ocean view as an "ocean view" room. Just because it was categorized as an ocean view room in their system, they gave us the room. When we asked them there was no ocean view, they gave the option of moving to a queen ocean view room but were not willing to refund the difference in the room price. When we requested to at least give us meal vouchers during the stay to make up for part of the difference, they were not willing to do it. Additionally, the resort servicing team showed no empathy for our situation and was extremely rude in their response. The service in the restaurants were terrible. They took their own time to deliver the food. They also missed one of our food orders and try to charge us for it. Worst yet, someone else has used our room number and successfully purchased $100 worth of drinks which the resort tried to charge to us. They don't even check if people are misusing room numbers and try to pass along the charges to someone else. SCAMMERS! STAY AWAY FROM THIS RESORT! There are many good resorts in the area that provide much better service! This has got to be the worst resort in Fiji! Stay away!!!

Mixed bag. Breakfast buffet good. Dinner buffet poor/average. Speciality restaurants excellent. Service, especially at the bar can be slow. Due to poor guttering, room flooded in exceptionally heavy rain, but alternative room quickly found. Hotel arranged transfers really good.

Facilities were a bit dated and didn’t appear as nice as on the photos. The food and beverage catered to Western tastes - so no authentic, fresh Fijian food except on one night of the week. The food was cheap and highly processed. The alcohol and cocktails were cheap and practically undrinkable - full of colours and sugary additives. Wine list left much to be desired. So much noise coming from the pool and overall not a very relaxing experience.

I liked the ocean hated my room it was so dirty and unhygienic very little toilet paper no soap to wash hands cleaning staff walked in my room to clean because she thought i checked out but didnt clean it for me,so dirty shower covered with scum,dusty partitions,sad

Staff were lovely except for the older ones that never smile. Very under staffed at reception, waited so long. The rooms are very outdated and in need of a facelift. Ants were so bad near the coffee making area, in the bath all over our toothbrushes and even in our bed. Asked staff to spray but they never did. We got all inclusive buffet and drinks but there is so many things you can’t have like cocktails. I believe it should be any drinks. Food was so overcooked and very basic foods with bugs on it. Couldn’t go to the kids section because it’s not for adults. That’s wrong they had foods that I would have liked it should be for all. We had to pay an extra $80 each adults for Christmas lunch which I thought was a bit to much. Paid for all 7 of us at check in with our hotel costs. Checked a couple days later to see if our 3 room accounts were $0 they said we have to pay for Christmas lunch. Showed them the receipts and they said they fixed it up. On check out still saying we owed 7 x $80 for Christmas lunch. I was furious by this stage. I’m home now and hoping I don’t receive a email saying we still owe. Reception are so under staff that it took 45 minutes to check out. I was so disappointed with this hotel as it was planned to have Christmas with family and everyone was so unhappy with their rooms and food. Would not recommend.

One of the best holidays ever due to our experience at Naviti. Genuinely felt like leaving family behind when we left. Beautiful grounds, great views of the ocean, reef views nearby, lots of planned complementary activities, awesome pool with swim up bar, really good food at the buffet restaurant, and the best staff- warm, friendly and caring. Great for families with kids with kids club available throughout the day and fun activities for them to look forward to every night. Great cultural performances after dinner on multiple nights during the week. Special mention to Vijay the restaurant manager who's customer service is exemplary, and also to Sera, Jo and Maria at kids club, Naomi at reception, housekeeper Mila, super warm and friendly porter Mua, Maan Singh from landscaping who got us fresh coconuts straight from the trees. The activities staff are super talented, and are instrumental in making your stay fun and worthwhile-special mention to Parma, Bless, Saki. The village behind the resort is a very convenient and cheap alternative for activities like hair braiding, massage, souvenir shopping, horse riding etc. We stayed at a couple of other 5 star resorts in Fiji as well but Naviti clearly stood out. Highly recommend and would love to go back.

Nice staff and great pool

Naviti Resort policy is unacceptable, as is general management and administration. It is physically a nice place, in good condition, BUT: .. Having already spent AUD$1300 to book, on arrival, they damand a FJD$250 credit card deposit. Even if/when they refund it [they say we should see our money within 7 days], we will be out of pocket due to transaction fees in both directions. On checkout this morning, close inspection of the bill included expenses from 2 WEEKS BEFORE we even checked in! Their accountant should be sacked, and manager replaced. It is a real dissapointment to a holiday, when you pay for a fancy resort, and you have to deal with incorrect and irresonsible financial issues of the establishment. I recommend travellers avoid The Naviti and Warwick Resorts.