The Naviti Resort

Awful experience, kids sick for 3 days due to poor quality food and water at the restaurant. Kids food selection was terrible and often leftovers from meals previous. Staff slow to serve and often completely ignore you.

Old and smelly towels. Also pool towels not available in the afternoon and too old Breakfast food was 2 stars. Lady was cooking the omelet was excellent

All inclusive package is advertised in a miss leading way.

no reveiw

What made our stay at the Naviti, were the staff, friendly and made sure we were okay. Would I recommend the Naviti to friends, don't think so.

Great ocean views and large grass areas for kids to play.

Staff is great, but it seemed like they had not have enough resources. The bar ran out of glasses often so does towels for the pool. Hammocks were in worse condition. Food is boring and repetitive. We had to wait over an hour for check in as the room wasn't ready. Finally we got the room and when we entered the room, it was horribly hot that you can't even stay in for a minute. We were told to allow an hour to cold the room. We went out for the activity, returned after 5 hours only to found out the room was the same! Called reception, they sent the maintenance, they said that they have temporarily fixed it but recommend us to ask for the room change in the morning. We had sleepless night and the aircon couldn't cool down the room. In the morning we asked for the room change, they first told us to pack bags and wait for the update. After few hours they said they will fix the aircon so we don't need to move. After few hours they said they are allocating us the new room and finally we moved to the new room after almost waiting for the whole day doing nothing. On chatting with housekeeping and maintenance staff, we found that everyone was aware of the aircon, but still we were allocated that room. Disappointed!

This is a hard review to write as the staff were absolutely fantastic, management or transitional management really is the problem here. The resort, facilities and packages that are advertised (currently on their website) or were part of the package at time of purchase were not being honored or required a conversation with management to make happen. This was embarrassing and put a dampener on our holiday experience. Many of the advertised kids activities didn’t happen which is disappointing. As many have already shared the inclusive package comes with fine print so always clarify what is included in the package and what isn’t. And at the moment this is very inconsistent due to management bring in new packages. Pool bar is badly understaffed and wait times at the bar are ridiculous. Guests had to wait while bar staff did a lap of the pool collecting used glasses. Additional staff and additional glasses would easily solve this problem. I can complement the staff on their ability to provide gluten free uncontaminated meals which was great, but again the wait time was also ridiculous. Additional staff or new procedures are certainly needed to accommodate efficiency at peak times in the dining room and pool bar. I understand Fiji Time, but eating meals 20 minutes after the rest of your family has finished is not great. My children and I enjoyed our time at Naviti but it’s not a place I will be recommending to others or returning to for future visits.

Not at the level: nothing good in this aging resort.

The aircon was dripping of water when turn off. The restaurant service was not at a 4 star resort based on the options being given. The ice cream options looked as if it was there for months and not used. They used cheapest plastic glass for water and juice during breakfast which could not sit steady and straight on the table.