The Union Station Nashville Yards, Autograph Collection

So incredibly beautiful. A feast for the eyes.

Parking was $64.00!

love where the hotel is. beautiful place.

food in the restaurant was mediocre at best. and pricey as hell for what we got. our room smelled like a kitchen. in fact all our clothes and suitcases smelled terrible when we returned home. I had to air everything out. very disappointed.

The property was absolutely phenomenal. It has this classy,historian look to it. I was in absolute awe. The rooms were very clean and grand. We had dinner at the Stationary which is located inside. Hands down the best dining experience I have ever had.

You either have to pay for valet parking or park off a distance, pay, and walk a mile. It was quite cold and rainy. That’s on me though for not just doing valet.

I like the Autograph brand. This hotel did not disappoint. Marriott took an old railroad depot and turned it into one of their signature autograph Hotels. My brother and I stayed here for the FCS championship game in which Montana State University played the Illinois State red birds. This hotel is with an easy walking distance of the Honky Tonks on Broadway. It was also a fairly short distance to Vanderbilt University, where the championship game was played. The building itself was very nice. I must say that the rooms have the tallest ceiling that I have ever been in, I would estimate 25 feet up. The bar was very nice as was the restaurant.

So, we stayed at this property once before and loved the hotel. In fact, loved it so much that we planned a return visit for New Year’s Eve. Made my reservation and then it happened. First, I get a voicemail saying that the hotel was hosting a private event and the entire lobby along with restaurants and bars would be closed to hotel guests! This notification was exactly one week prior to our arrival! This is a dealbreaker. But, given it’s NYE we have zero chance of securing another property comparable to the Union Station. The representative from the hotel was indifferent and offered to cancel my stay. The manager also reached out but offered mostly excuses for their poor customer service. Unfortunately, this terrible experience has caused me to stay elsewhere when I visit Nashville,

Nice looking hotel at first glance. Then you will trip over the ragged carpet. You wont have soap in your room. You will order expensive room service to only taste cheap disgusting tasting foods. They will make you valet, and spend eighty two dollars a night to do so. You will call for your car in the morning. Only to find the guy sleeping in his. I paid for the room with my reward points only to be charged for the room again on the way out. This situation is still not handled. Not as nice as it appeared. Not happy at all with the experience.