Renaissance Toledo Downtown Hotel

The hotel and river walk are beautiful. The room was comfortable and clean, especially the bed.

One street over it’s surrounded by bad areas. We were almost robbed in the parking garage, the valet was expensive and took a while. The shower wasn’t very warm.

Within walking distance to so many things

Valet was swamped when we pulled in, but quickly took care of us. Later, I realized I had left a valuable in our car. Jake personally escorted me to the lot to find my car. Also want to compliment Robert at the front desk - so pleasant to engage with.

Modern. Great atmosphere. Restaurant and Food amazing.

Most of the staff was helpful but my check in experience with a man named Kenny was unpleasant and unprofessional. I waited too long before being acknowledged and he was extremely short with me and obviously agitated any time I had a question. I won’t be back just based on that interaction.

I was given a handicap room. The layout wasn’t even good for a handicap person. Too many issues to list. Called repeatedly and finally left a message. Of course they didn’t respond. At nearly 300 dollars a night you would think they would at least answer the phone. Never again. I’m 76 and have stayed in hotels all over the world. Never again with renaissance .

Very comfortable bed

Very noisy we were I. 206 and could hear carts in the hall every hour

I have 1 RAVE REVIEW for MONTAY BURKS This gentleman is so extremely kind and a wonderful host. He helped us with our many heavy bags and would not accept any tip so I wanted to give him a huge shout out! The desk staff was also very nice and helpful! I do value trust in a review however and must be honest about my experience at this hotel: While the lobby was lovely, It was my experience that my room and another that I looked at was extremely dirty! The air conditioning was not working in the hotel during our stay which we accepted, they kindly gave us a fan to circulate some air. Although the air was very damp, smelly and unpleasant. The bathroom not clean, the carpet was not clean, the decor sparse and the sofa, chairs and table were quite filthy. The floors were slimy! I don’t want to have to say this but I feel it’s important. This staff and city of Toledo deserve something to be proud of and I strongly think Marriott/Bonvoy needs to gut this hotel and allow the staff paid leave while things are redone so they can return to a reputable establishment that they can be proud to welcome visitors of the area to and provide an enjoyable experience as I’ve had in many other Marriott/Bonvoy hotels. That’s all I have to say. Thank you for respectfully reading this review. Unfortunately I won’t be returning until this hotel does a serious remodel and can provide travelers with a clean and healthy stay.

Staff

Water front

There was no breakfast