The Inchcolm by Ode Hotels

Unique, cosy and welcoming, staff fabulous and attentive, good location for work, easy check in, rooms big, bed comfy,

Not easy access to eating / food if restaurant is closed on a Sunday.

The room was a good size and the bed was comfortable.

A lot of things just didn't quite work properly. The issues on their own were manageable but when you stack them up, they made the stay a bit stressful, which is not what you want on a holiday. Things that didn't quite work include: bathroom that didn't drain very well, air conditioning that switches to heat mode every day (we had to call reception to reset it from their end), a TV that would get stuck on the "start" screen (we didn't end up using it), and room cards that didn't work on our second day (instead of admitting that the cards were not set up properly for the number of days of our stay, the receptionist asked if we put the cards next to our phones which would have made them malfunction? We have travelled a lot and stayed at many other places before but have not experienced this.)

Good location and friendly staff Complementary coffee and pastries in the morning Has a bit of character

1. Lack of soundproofing on the windows in a hotel close to a big road and a train station 2. There was a charge on my card post check out without any communication or invoice, I have called multiple times to resolve this and have either not got through or been told I'd be called back and not had a call back I suspect I've been charged for a missing glass from the room. When we checked in there was only 1 glass and we didn't bother asking for another one as we didn't need it The room wasnt checked on check out Trying to sort this out is taking up a lot of my time and is frankly unacceptable 3. General lack of quality with fit and finish For example the sink moves the tap splashes the shower drainage was slow leading to pooling of water Numerous other small things I wouldn't have recommended the hotel without this issue anyway. The lack of sound proofing and overall lack of quality would make me pay a little more for somewhere better. I recently stayed at the Capri by Fraser just around the corner and it was miles better.

Comfy beds, good location, friendly staff, helpful with extras for bdays

Small parts of the room could do with some maintenance. Bad plaster patching in ceiling, wall paper coming off

Super friendly and helpful staff

Single ply toilet paper

Quirky and different, very spacious rooms, well appointed rooms, clean bathroom, good shower

It felt a bit tired in places, the hallway carpets looked dirty. Bed had a good quality mattress but it was very soft which might not suit everyone