Comfort Hotel Dandenong

Having Reception Opened 24hrs adding Security. Liked the Bathroom, Clean and Modern with great shower and hot water. Very Good having the Room Serviced each day. Well insulated from the Traffic noise.

The Room on entry had a smell, maybe carpet or drapes need refreshing? Better kitchen facilities as the Microwave was downstairs. It was good for us but there are a few stairs to carry your Luggage up.

Good customer service kindness people

Everything is the best. Thank you very much for good service. All the best. Keep going

Bed was hard and it smelled like old cigarettes.. Wooden cutlery.....

I would strongly advise anyone to avoid staying at this property. We stayed at Comfort Inn Dandenong from 6–8 March (Room 136) with our young child, and the experience was completely unacceptable — both from a safety and hygiene perspective. From the moment we arrived, the environment felt unsafe. There were individuals loitering around the premises who appeared to be under the influence, an altercation occurring at reception, and an overall atmosphere that was not suitable for families. At one point we were approached by a woman making explicit comments in front of our child, which was extremely distressing. Throughout the evening we were subjected to ongoing disturbances including shouting, door slamming, and people knocking on our door. We did not feel safe leaving the room and were effectively confined for our own safety. The room itself was in poor condition and did not reflect what was advertised. It smelt strongly of urine and cigarettes, the carpet was dirty and damaged, the bedding was stained, and the door lock appeared insecure — which only added to the safety concerns. We raised these issues with staff, however no meaningful resolution was provided. Since then, we have attempted to resolve the matter directly with the business, including formally requesting a full refund, but have been ignored. This was not a minor inconvenience — it was a genuinely unsafe and unsanitary environment, particularly concerning given we were travelling with a child. We have since escalated the matter through Consumer Affairs Victoria and other appropriate channels. I would not recommend this property under any circumstances.