Sonesta Simply Suites Garden Grove Anaheim

No pet

Not a nice place

The actual hotel itself isn’t bad but its customer service in the front office is the worst I’ve ever seen in my entire life and trust me. I stay at a lot of hotels. The lady in the front is total very very unprofessional, rude loud disrespectful and unaccommodating lady I’ve ever met at the front desk office. She wanted me out of my room within 30 minutes after telling me past the checkout time and now she’s watching me like as if I’m a child getting the stuff out of my room. Also, you need a key. . She wanted me out of my room within 30 minutes after telling me past the checkout time and now she’s watching me like as if I’m a child getting the stuff out of my room. Also, you need a key to upgrade the elevators. I still have plenty of stuff upstairs and I need a cart to take my stuff upstairs And there’s no one to assist me. This place is beautiful but the people who work here suck I mean only front desk people!!!!!

Ok

I am writing this letter regarding visit at 12901 Haster Ave Garden Grove Ca. My reservation was from September 19, 2025 to September 22, 2025. On 20 September around 9:57 PM. I went to the front desk because my room 234 was still freezing cold it was 64° I tried the thermostat on the wall to lower to up the temperature so it wasn’t so cold in the room. It did not work so I went downstairs and asked for more blankets. The Mexican lady behind the desk said the policies is every room has one extra blanket!

Dirty room and floors throughout. Whole hotel smelt like marijuana and cigarettes. The tub had hair in it and the room was stocked with stained towels.

I was happy I brought my own towels

Location is good But room need renovation And room looked different from pictures

It was no breakfast. The location was very good. The People are very Nice.

Inside the cabinet of the kitchen wasn't very clean. The floor of the closet wasn't vacuum. The chest drawers wasn't closing.