Sonesta Simply Suites Denver West Federal Center

Everything

Nothing

Nothing.

Toilets in 2 of the rooms I was checked into didn't work. Front staff knew there were plumbing issues in the hotel. Hotel is dirty and filthy. Needs a deep clean throughout the entire building.

The staff was responsive & helpful.

No breakfast option but I would probably prefer a lower cost room than having the breakfast.

There was no breakfast.

Check in was suppose to be at 4:00PM, we arrived at 6:30 or 7:00 and only one of the three rooms I had reserved was ready. They said they would have them ready in 15 to 20 minutes. After waiting over an hour I went back to the front desk to check on our other two rooms, no one was around, I waited for about 15 more minutes then called their emergency phone number, eventually someone came to the desk. We were able to get a second room then, but not on the same floor like I had requested. Once we got into the second room we left to go eat dinner, when we got back from dinner we were finally able to get into the third room. When I got up the next morning there was no hot water. They did get that fixed while we were gone during the day so we had hot showers that night. A couple days after we got home my wife noticed $206.00 charge had been charged to our card. I had to call to have that taken off after they gave me some excuse why they charged it in the first place. I was not impressed.