Sonesta Simply Suites Jacksonville

The room

There were renovations.

Didn't like that I drove 4 hours to find out they over booked the room and I had to find another hotel to stay in .

N/A

Roaches, broken furniture, questionable stains on carpet, dirty dishes in dishwasher at check in. Staff changed one room upon request, no apologies was made about the condition of the place. Laundry room and gym both were out of use without prior notice or reimbursement. Tried to get assistance from booking to cancel the stay since it was beyond disappointing and filthy, unfortunately they were not able to get a hold of the office nor were we. There was maybe once during a week stay that we actually saw someone at the front desk. Housekeeping never even came to clean the room during the stay or pick the trash. We were kind of stuck in that place due to prepayment and no reply from the property.

good flat space and many plugs-- TV worked but old low resolution-- AC could be adjusted without blowing on me-- seemed like they were trying

luggage carts not available on arrival and departure we carried a ton of stuff by hand-- only 3 available for over 100 rooms- disability wall anchors not stable-- worrisome in the shower -- carpet was pretty old as were furnishings-- i dont like soft beds