Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

We love this resort and have vacationed here many times. The food is excellent!

Property is excellent with good service. They needs to improve in the quality of the drinks and specialty restaurants dinner coordination.

Loved all Great service Beautiful resort

The restaurants and buffet were very delicious. Entertainment was very good. Plenty of activities. Pools clean and very big. Lazy River was my favorite! People were very nice and attentive. Jacqueline at check in was very courteous and knowledgeable, smooth check in and check out, Mayra the Buttler was always attentive to our needs. Bars and drinks were always on point w delicious and refreshing drinks. Can’t wait to go back!

It was a nice vacation and plenty of things to do at the resort, but if you don’t have reservations to eat at one of the restaurants you will not get in and the shows or dance parties not really shows. I think they had two real shows all week.

The Hotel has a nice concept, however I do find the activities very limited and not everything is included.

I came with 10 persons and we had two “Junior Suite -Swim Outs” at the Adult Scene. As a customer of the Adult Scene, the hotel stated that you would have preference for dining etc.. I thought the housekeepers were the most customer-friendly oriented at this hotel. The staff take no accountability for the terrible communication guest services has with the restaurants and check-in department! Firstly, they connected the wrong rooms in the system, we arranged dining times on the first day and every restaurant rejected us because they had not seen the agreement we made with guest services. The experienced staff as so inhumane, because they push all the complex cases on trainees…..knowing that they have little knowledge to help us. Lastly, the staff only blamed other departments without finding a proper solution to our problems! To top it off, they weren’t even kind enough to give us some sort of compensation. Never again am I going to the Hotel. Terrible experience and due to their lack of communication I almost missed my flight! Because the spa-attendant wounded my beard and hair, which I made a complaint about and the staff never even made a report about it!

We had a lot of issues from the start, we won’t be returning it was our 5th time in Mexico and our least favorite experience.

Wasn’t much shows

Lazy river and coffee shop was nice. Wish there were better shows and should be easier to make dinner reservations.

Nice resort