Sonesta Simply Suites Des Moines

Room was clean and comfortable. It looks like an old room that's trying to be modern though. The front desk worker was ok, wasn't friendly but wasn't rude. Weirdest thing was that I tried turning on the heat because I was cold and the fire alarm started going off and the room smelled like smoke

nice kitchen, every thing was clean. convent to fine and close to interstate

No list of TV channels. bed too soft. no communication to what was available : breakfast, pans, places to eat in area,

Clean, convenience and safe.

Nothing

Didn't try the breakfast.

There's nothing I really didn't like about the place.

Front desk agent was super friendly. He made check In fast and great

I loved my room and the laundry room was useful to clean my clothes as well Outside there was a tree that had granny smith apples 🍏 just growing

I was offered a 9 dollar upgrade on my way to hotel I thought wow ok sure I should have never taken it When I arrived and checked in they charged me twice. Once for original booking then a second time for total with upgrades locking me up for over 600$ worth of charges that had to wait for them to fall off. They upon checking out they tried to ding me again for upgrades locking up even more funds. I called and disputed the charge had it reversed but it still had to wait for my bank 3 days to release funds which a pain when your on a road trip. Don't do anything extra!!!

Was not told that housekeeping only cleans 1 a week. Had to ask for towels. The room was just as pictured providing the 2 bedroom feel.