Extended Stay America Select Suites - Chicago - Darien

The staff was OUTSTANDING. From the front desk to the housekeeping, they were all extremely helpful and accommodating. ESA has a great bunch of people working there.

This facility is in DESPERATE need of refurbishing and deep cleaning. I believe that this facility is heavily used by Argonne National Lab to house their summer interns and the like, and frankly the place looks like a frat house. Peeling paint, gouges in the hallway walls, and stains on the carpets and countertops. The room's windows were FILTHY on the outside...nothing the housekeeping staff would be able to clean from inside the room. If I had to use one word to describe the facility, it would be 'shabby.' (Also, I find it RIDICULOUS that ESA charges $40 to 'rent' basic kitchen items...had I known this was the case I would've just reserved a 'regular' hotel room someplace!)

The staff and location was Excellent.

No ice, no breakfast.

Noting --- I couldn't with to leav

Unclean lobby. My bed sheets were not changed. No soap, no shampoo, and no shower gel were provided. The overall cleanliness and guest service were very disappointing. its street motel

My wife and I have been coming to that Extended Stay for years. So in coming back to?the city , I wanted to go where we are familiar. After getting settled in our room, we started noticing changes quickly.

We didn't like the changes in towel service , pots, and silverware. Then the major kicker, and I'm glad my wife is observant because something that we were always used to was " garbage removal from the room " ! And if you forgot to take the garbage out , you would be fined. That was to much for us. So for those reasons, we won't be back .

Location

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