Extended Stay America Select Suites - Chicago - Hanover Park

Front desk was quick check in. But, you get what you pay for….ants in the room. Beds could’ve been better as pillows were flat bed was mid. Bathroom only had A soap bar. Even though we had 3people there was one bath towel two face towels and nothing else. Walking down a no smoking hallway I had to explain to kids that smell was Mary-Jane wafting out of someone’s room. Legal state I get it…but NON-smoking? Woke up to find that reservation desk was closed at 8am

The location was perfect. Fast food within walking distance. Thr room was clean ans comftable.

I did not realize that the only amenities were a tiny bar of soap and toilet paper. Oh, towels and washcloths were also provided. No one really at the desk. There was some incident in the hallway between the elevator and my room. Someone or some fight and I left right them. Not comfortable for me. Would not go back.

Nothing in particular. Only the location.

No lounge with tv for people to sit and no coffee offered. All amenities taken away.

Everything was perfect about the property

What I didn’t like about the property was the failure to know information about why a customer has a DNR yet the customer themselves are clueless on what’s going on and the property asks them to leave the premises and when trying to retrieve your refund you fight with the third-party vendor, which is Booking.com and you also have to fight with extended stay to get the situation fixed

N/A

Traveler was not able to check into his room. Did not spend the night

Good budget hotel

No breakfast. No shampoo or Kleenex in the room. No coffee pot in the room or in the lobby.

Look above. Room was clean and spacious.

It was not good at all! First, the guy at the front desk kept disappearing! I had to wait each time I was there. Secondly, when entering the room and putting my things down, the first thing I 👀 is what looked like a a bed bug (reddish- brownish looking) on the counter! Ewww! Heck, I’m itching right now just thinking about it! Last but certainly not least, was the carpet in the room they gave me after sending me to another room that they claimed would be better….. NOT! Just an overall horrible experience!