Extended Stay America Suites - Chicago - Woodfield Mall

Nice

Nothing

Everything..they were rude and they threatened to call the cops on my guest if they didn't show Id even tho I booked it for 2 . The shower head and drain had black mold discussing.

It took quite a while to get service at the counter. I was asked to fill out a form without explanation. The hotel halls and room had an unpleasant odor. The refrigerator made noises. The sheets were stained and damp. When I asked to have the sheets changed I was told no house keeping was available nor were other rooms. We requested a refund and left.

Bed was lumpy & hallways smelled like over-perfumed attempt to cover cigarette/pot smoke. Room did not smell, just the hallways.

Non

Nicy

Was not able to check in due to hotel over booking and spent an hours and a half looking for another reservation

The room didn't have a phone and it smelled like cigarettes. When i called the front desk (from my cell phone) all that she could offer me was an air freshener for the room. After I got off the phone i realized that the tv didn't work so i went to the front desk. Again I was offered an air freshener and told that there was nothing more she could do.