Sonesta Simply Suites Chicago Waukegan

Overall good stay. Would like to have had better access to food to use in room. I don't recall any mention of how to get to a grocery store. No sidewalks and hardly any crosswalks. No water other than tap. Did hotel assume everyone was driving?

Sonesta simply suites in Waukegan was absolutely wonderful! We were seriously tired and the bed was the most comfortable I’ve been in other than my own. Loved the kitchenette with full refrigerator microwave dishwasher dishes everything we needed. The room was pleasant and clean and I loved the bathtub For my aching back after that flight. Most of all I loved the people that work there Jaden and Medina bent over backwards to be helpful and pleasant. Seriously I absolutely loved being there! Thank you.

The front desk staff were anazing

Staff was excellent

Nice clean and convenient

Stayed for my Highschool reunion and it was nice

WE WENT TO SONESTA SIMPLY SUITES ON AUGUST 19-22,2025.WHEN WE ARRIVED WE WERE CHARGED A $ 100.00 FOR A DEPOSIT FEE. NOW WHEN WE PAID UP FRONT FOR THE HOTEL ROOM THEY DIDN'T SAY ANYTHING ABOUT A DEPOSIT FEE. WE CAME TO ILLINOIS FOR OUR SON NAVY BOOTCAMP GRADUATION. THEN THEY WANTED TO CHARGE US FOR A PARKING FEE WHICH WAS $5.00 A DAY,$25.00 A WEEK. BUT WE WAS LIKE HOW ARE Y'ALL GONNA TRY TO CHARGE AND WE DIDN'T DRIVE HERE WE CAME IN UBER.THEY CHANGE THAT STATEMENT QUICK AND I ASK WHY WHEN I PAID FOR THE ROOM IN JULY WHY THEY DIDN'T SAY ANYTHING ABOUT THAT? THEY DIDN'T SAY ANYTHING. I WAS IN A BIND BECAUSE THEY CAUGHT ME OFF GUARD WITH THE WHOLE SITUATION.SO I PAID THE $100.00 DEPOSIT AND THEY SAID THEY WOULD GIVE US THE MONEY BACK AT THE TIME FROM WHEN WE SIGN OUT. THE ROOM WAS CLEAN AND IN GOOD STANDING THEY EVEN SAID SO. SHE WAS LIKE I WILL DEFINITELY BE GETTING THE MONEY RETURNED TO US. BUT IT WILL TAKE 10-14 BUSINESS DAYS NOT COUNTING WEEKENDS.WE SIGNED OUT ON AUGUST 22,2025 10-14 BUSINESS WAS UP ON SEPTEMBER 10TH SO I GAVE IT ONE MORE DAY WHICH IS TODAY SEPTEMBER 11TH,2025. I CALLED THEM AND THEY HAD THE NERVE TO SAY IT'S ON THE BANK TO RELEASE THE MONEY WHICH I DIDN'T BY IN THE FIRST PLACE. I EVEN WENT TO THE BANK AND THEY SAID THEY DIDN'T HAVE ANYTHING TO DO WITH THAT. NOW IF SONESTA SIMPLY SUITES WANTS TO PLAY PEITY LIKE THAT OVER $100.00 THEN YOU WILL LOSE MORE CUSTOMERS THAN ME. IT WAS CRAZY HOW THEY SHOWED THAT WHEN YA'LL TOOK THE $100 IT SHOWED ON MY ACCOUNT THEN IT JUST DISAPPEARED LIKE NOTHING EVEN HAPPENED. THEY DON'T NEED TO TREAT PEOPLE LIKE THAT ESPECIALLY MILITARY FAMILIES. BUT I WON'T NEVER EVER COME BACK TO ANOTHER ESTABLISHMENT WHO DON;T KEEP THERE WORDS. TRY TO TAKE ADVANTAGE OF OUT OF TOWNERS YOU WON'T NEVER GET YOUR BLESSINGS LIKE THAT.

Location and price was good for Navy Bootcamp Graduation!

Mattress was uneven and sunken on one side and in my daughter's room she had to call housekeeping to change the comforter!