Sonesta Simply Suites Baltimore BWI Airport

It’s quiet rooms are clean

They couldn’t find my reservations and some rooms A/C wasn’t working

The ratings spot on, this place has many issues. * My Fridge did not work. * The electrical sockets on the kitchenette did not work. * Three soap/gel/shampoo dispensers were broken. * Every time I went down to the front desk, an employee was on the phone taking care of customer issues. * One time I went down to get some ice since my fridge did not work, the front desk person was on the phone with her manager talking about another issue with a customer. She stood in front of me clueless talking about how the customer was an "ass." No idea that that it was not appropriate. *** Here's the big one, they charged my credit card card $156.50 for no reason. I had my company pay for the room, but as usual they take a card for "smoking in the room." Well I don't smoke and the hotel does not sell much of anything. Now trying to get it credited back to my card, they hung up on me. Called back and the woman said no-one was there and would not be until next week. Stay away from this hotel.

The staff, the room and the quietness.

I liked everything

Clean, quiet, reasonably priced, and staff is always nice.

There was no water pressure in the bathroom sink.

Great thumbs up

Cleanliness and value

The staff and it was quiet.

I won't say the one thing, because the staff took care of it right, right away.