MainStay Suites Southfield-Detroit

The room was dirty. The sink clogged up and wouldn’t drain. The cover was thin. The shower was dirty. They had a frame up where a picture should’ve been but was just cardboard. It didn’t give the comfort vibe at all.

Ok

The hotel had working washers and vending machines, which was a plus. The bed was very comfortable.

The room was not cleaned properly. The tub looked as if it had not been cleaned for weeks. I went to the desk to have them clean the tub before leaving the hotel and came back to the same dirty tub.

I did not like anything about this hotel except for the tall light skin male employee. He was very helpful

I did not like how the rooms look way better on the internet than in person.I did not like how the side door to get into the building was always unlocked so anyone can come in and out. I did not like how the hallways looked dirty. The walls in the room look dirty; as if they hadn't been cleaned/washed in years. I checked into my room around 2;15pm. My toilet in my room did not flush. the very first time I flushed it, all the water came up instead of going down. I called front desk to have maintenence attend to the situation. After they 'fixed' it, I used the bathroom a second time and the same exact thing happened. The toilet didn't flush and all the water came back up instead of going down. At this point I want a new Room or a 100% refund. The female staff employee accidentally charged my card for some one else's room and charged another guest's card to my room. So I was standing at the front desk for almost 2 hours waiting to get my money back. They were saying that they didn't see my transaction at all on the computer. It was a lot going on but the tall skinny light skin guy was very nice and caring with my situation regardless of everything that was going on.

Everything is good and comfortable.