Suburban Studios Minneapolis Brooklyn Center

When I am greeted with a heavy aroma of cheap air freshener at the lobby, it usually means they are trying to cover up something. I was correct, pet smells, smoking in rooms. etc. I found hair in the shower and the room smelled as well as the entire place.

Their "breakfast" consisted of a cart with wrapped muffins and granola bars, one big crafted of cold coffee. The room type I paid for was not available upon check-in but I had to ask for a refund of the rate difference.

I wanted to give a huge shoutout to The manager “Evette “ she was very hospitable and accommodating. Her hotel is clean and everything is easy to find. On top of professionalism her team was very friendly and my family was comfortable coming to them to express any needs we had.

I have been staying here since may and my overall experience has been great. Management is quick to assist whenever i have issues or complain. Kudos to Ms. Davis and her Assistant Beth for always willing to go above and beyond.

They obviously are experiencing many challenges at this location. I've had great experiences at Extended Stays but I cancelled my second night and would have not stayed the first if I could have gotten my money back. 2/3s of the staff was fine and willing to try to help the other 1/3 was really bad. My room had a strong smoke smell even though it was a non-smoking room. I asked to be moved and they had no other Kings. I attempted to clear out the smell with open windows & AC but still was giving me a headache. I asked again and got a room with queen bed which was better. The bed was-lets say-well used and the bathroom fan was incredibly noisy. They said due to covid they didn't have dishes in the room, which I didn't care about, but there was no in-room coffee which is a big deal for me.

Room is nice and quiet with a full kitchen. Staff are friendly and go out of their way to accommodate, particularly the manager. Satellite tv has plenty of channels to watch and there is ample room with furniture to facilitate my work duties.

The property around the area is run down. The hotel itself looks good on the outside but inside its not cleane or maintained. Stairwells are dirty with trash and debris. Carpet in my room dirty and stained. Furniture in the room brokendown and stained.

Unkept, fighting and noisy people, staff unfriendly and unwelcome,

My family and I have been staying here since February and have been very grateful and appreciative of the kind and helpful staff and sincerely caring general manager. Sometimes things happen that are out of any one’s control, but we have been happy with our stay and would recommend the place simply because of the people working here.

Hotel.com said that they offer coffee, fast wifi, coffee maker in the room, etc. They had nothing. No coffee anywhere there, and I asked for hot water, they said they don't have hot water. Wifi is too too slow. You can't even load a website with their wifi. I went there with my wife on our anniversary. Thanks to hotel.com, you gave us a memorable one. Stay away from this place. And hotel.com, pleace check those hotels before you include in your website.