Extended Stay America Suites - Raleigh - Midtown

The rm size was excellent to me & my companion.

The staffing was very slow & the check-in cpu wasn't working properly, alot mis-info.

Miss Joyce at the front desk gave me exceptional service

The front doors are not remotely opened. There was a gentleman who was in a wheelchair that I had to hold both doors open for him to enter. It would have been extremely difficult for him to do by himself. It was also difficult to get the clothes carts that were provided into the double doors.

It was just an average experience. Nothing great or exciting, more of disappointment with hotel amenities and physical conditions. Not good!!!

friendly

It was good.

The elevator was broken.

There was know one at the front desk to let us check in. We waited 15 minutes and left. It smelled terrible when we walked in and the smelled stayed as we waited. The parking lot was dark. Would not recommend!

Was not able to check in. Office was closed even though we were there at a time that was posted for them to be open. Found an employee who said they could check us in but then they locked their keys in the office. They said there was another employee on site possibly somewhere on the 3rd floor but they were not able to be located. Ended up having to stay at another hotel. Have tried to contact through hotels.com for a refund but have had no response. Had to dispute the charges with amex.

There was someone sitting on the floor in the hallway when I arrived and he was still there in the morning when I checked out. That was very odd and creepy.

Room wasn’t available, charged more for another one. Area was dirty. Air conditioning unit didn’t work properly.