The Tayleur Arms

My first room, bathroom was dirty, zink with some hair and visible dirt, bin lit dusty, toilet not flushed, I thought I would pull up with that with non touch techs, worse part was being surounded by spiders, they were crowling on the bathroom wall and hanging, back to the bedroom, lots of spoderwebs and spiders on the wall, scary and disgusting, had to get the room changed, lovely and friendly staff, but those rooms are not checked and damp dusted before guests arrival. My second room, traumatic, couldn't sleep due to spiders, I was scared all night, watching them moving around to make sure they not coming to me, unfortunately I am scared of them, this time they were not many but 2 big ones from the pillows as I touched the pillows, they moved to the wall ,thankfully this room was twin bed, I change the bed and sat by the bottom all night. The bed side lambs were webby with small looking dead spiders. Water was cold, I could not get it warm so lots of water wasted hoping for the desired temp while wathing dusty bin. I saw kids there, I was worried that they may be bitten by spiders. I also didn't like wrinkled duvet covers. I liked their breakfast set up, staff are lovely but rooms are inhabitable. I will never step there again due to spiders.

Wasn’t clean, the packet breakfast in the room was all out of date, it was damp and mouldy, it smelt of damp, the bed was damp from the moisture in the building and the carport was really grubby and dirty.

Comfortable beds, storage space and bathroom facilities adequate, but sink plug chainbroken and shaving light not working. Shower could be cleaner. Booked with continental breakfast. When we arrived breakfast was laid out with croissant, fruit (needed washing) and biscuits. No plate, knife, butter, jam, cheese or ham. The following days we had to collect everything from the bar each night. No clearing away as there was no room service at all. For three days we had only one waste bin for everything in room and bathroom. Could have been organised much better. Cooked breakfast only available Saturday and Sunday. Restaurant food excellent but expensive. Staff were friendly and as helpful as they could be

It didn’t happen because sat nav addres didn’t recognise post code so stayed in van In end only in Shrewsbury phoned property weren’t very helpful so a credit would be good

excellent draft beer. Very pleasant manager (Steph, Steff?)

On check-in we were told that the restaurant wasn't open on that particular day, although they were helpful in booking an alternative. The room was booked for two adults and a child but the second bed wasn't made up. This was resolved when we mentioned it. The booking included breakfast and we confirmed with the staff member that breakfast was in the bar starting from 0830. The next morning we were up at about 0630 but waited around for breakfast as it had been confirmed. We went to get breakfast at 0840 but the bar was closed up and all the lights were off. We telephoned the number in the room but there was no answer, we left messages but there was no response, so in the end we left and got breakfast elsewhere as we had to be somewhere. A couple of days later we telephoned to complain that we did not receive the service that we paid for and were told that there was a continental breakfast in the room including pastries, which there was not. There was just the usual tea/coffee, biscuits and two cartons of juice and two alpen bars, so not enough for three people and no consideration for allergies. We were told that someone would give us a call back but unsurprisingly that never happened. The bathroom had mould on the ceiling, hand towel was threadbare with holes in it and the window in the room would not lock. Overall this hotel is probably ok if you just want a bed and nothing else but don't expect any sort of service.

I informed the hotel I would be having breakfast after the second night

Really well situated, the cleanliness was excellent, will definately use again if in the area.

Breakfast which I didn't get had to go somewhere else toilet went wrong were i had floods

My stay at the Tayleur arms was fantastic. I was looked after from start to finish. As I’m disabled nothing was too much trouble. They even took my bags in & back out to my car!! Absolutely loved my stay!! My only recommendations would be: 1) a shower stool in disabled bathroom 2) I was disappointed that didn’t get my cooked breakfast 3) A free standing make-up/hair mirror as wall mirror too high I would definitely be a return customer. The staff service was excellent, the room was charming and comfortable and I cannot recommend The Tayleur Arms highly enough.