Sonesta Simply Suites Somerset

The guest room t

The strong smell of air fresheneri in the hallways as it was over bearing at times.

洗衣機跟

櫃檯人員未解決真正的問題

Perfect for a short getaway — clean, quiet, and excellent service.

Location and quietness

Very small room and can be better organised

Nothing

I stayed for three nights, and on the last day I politely requested a one-hour late checkout — something that almost every hotel around the world allows. The receptionist agreed without any issue. However, during that extra hour, three men suddenly knocked on my door. They had no uniforms or badges, and one of them demanded to take something from the room without identifying himself. When I told them to wait 30 minutes, he rudely replied, “You should have already left half an hour ago, we extended for you,” and started pushing the door, saying he would come in. Later, I was shocked to discover that this man was actually the manager. There was no way for me to know that, as he looked completely unprofessional and did not identify himself at any point. If this is how the manager behaves, it reflects poorly on the entire management. The place felt unsafe and unsettling. I would not recommend staying here.

I'm a women I didn't appreciate the fact that they gave me a room right next to the front desk in the lobby and they were very noisy laughing and talking no curtains in just a thin see through shade in the window facing the parking lot. A man in his car the head lights coming through the window he could see in the room he stayed in front of the window with his head light on

very nice

Quiet