Hotel Jefe at Ojos Locos

On July 26, 2025, my spouse and I arrived at Hotel Jefe, and the manager immediately and dismissively stated, "We have no availability," in a hostile tone, before we even had a chance to mention our reservation. Once we informed him that we had a booking, he then repeatedly told us that our room was "not ready." We waited for over an hour past the official check-in time of 3:00 PM. During this extended wait, we observed the same manager checking in other guests and, notably, accommodating a walk-in customer by finding them a room right away. This stark contrast in treatment, coupled with his initial hostile demeanor and refusal to acknowledge our reservation, felt deeply personal and discriminatory. We were ultimately forced to seek alternative, safer accommodation because the environment felt unwelcoming and prejudiced. We later contacted Expedia regarding this unacceptable situation, and they informed us that they had no policy in place to address such hostile or discriminatory encounters and would not provide a refund. This entire experience was distressing and unacceptable. The hotel's manager displayed severe unprofessionalism and apparent bias, and Expedia failed to support us in a critical situation. We strongly advise others to be aware of this concerning conduct.

The location was good to go to strip, but too noisy as our room was above the casino. There was vomit - not cleaned on the bed frame’s side on the second bed. There were police arresting somebody in front at night.

You can here everything next to rooms..rooms need some kind of noise installation in the walls to not here conversations and more private

For the most oart it nice staff is good but rooms not very clean our bed had stains on th sheets like black marks something that looked like poop and some buggers we left after seiing this i just check out and rold them about bed linen and left

Perfect for a nights sleep or pit stop.

They are above the economy Motels, Hotels. They give the big guys a run for the money.

The rooms were really clean! Only downside is walls are a bit thin. Other than that it was a good stay!

I just don’t like getting a room that is on the backside of the building because you can hear the traffic from the freeway. But other than that, everything is amazing.

It was good except for the receptionist whom said we had people coming and going, one pizza man delivery. I didn't like that her assumption. I thought that judgmental on her part. For the most part it was a good stay. Clean rooms.

Hotel was trash