MainStay Suites Cincinnati Blue Ash

Was told they don’t have rooms for the weekend and my family was accused of smoking and we don’t even smoke

I had reserved 3 nights here with Expedia. The hotel only had a room for me for 2 nights and was sold outfor the third night. Also, all ice makers have been removed from the refrigerators in all the rooms and there is no ice machine in the hotel. I ended up going to a local store to buy a bag of ice. The staff were friendly and the property was lean. Expe

It’s a newly renovated hotel. The front office staff was a bit distracted when we checked in, but I didn’t need them otherwise. Everything was reasonably clean. I never got the WiFi to work - the capture page for the gateway never could load.

Room was large and and clean. All nassities included.

I've stayed at alot of hotels and this is a good one.

Despite an emergency flood situation and minor issue, the staff and management provided amazing, outstanding, professionalism, and support. Still a great place to stay and hope to come back in the future!

We enjoyed our stay of 5 nights! We picked Cincinnati as the hub because we went to Ark encounter, Creation museum, Charleston W.V and Cincinnati Zoo. It was a wonderful location and good stay! It had a kitchen dinette, dishwasher, refrigerator, cooktop in case you wanted to prepare a meal of your own! We go back if we vacation in that area again! 🙂

Had to pay extra $55 for my dogs that were already registered through Expedia. No ice. No late check out, even though I asked for one in my reservation. Two different staff banging on my door to leave, because it was after check out, after I had already told the 1st I was packing up to leave. Property had signs stating the entire property was non-smoking, yet my room reeked of cigarette smoke.

The only inconveniences were a toilet that liked to try to run and some incorrect informations given with an online booking. The check out time is 11 in person while the follow up email stated 12 and a full breakfast availability was listed while the hotel only provided hot beverages. The room was clean, decently priced, spacious, and quiet. The full size fridge and little cook in kitchen is a convenience not often provided at this price range. We would absolutely stay again with no hesitation.

Looks good overall, may be pillows are not that great, and the bed as well. room is spacious and looks good. bathroom is big and good. Elevator is kinda scary though :D