Hampton Inn Plymouth Meeting

The room was comfortable and the breakfast was good.

I booked a king room for 4 people. I emailed the property through booking,com to ensure that this room would accommodate 4 people. They said yes and that the room had a sofa bed. Upon arrival, the room only had a king bed. The reception stated that this is what I booked. When I appealed stating that I specifically emailed beforehand to ensure that I have a sofa bed, they said that because I booked through a third party, and not the hotel directly, there was nothing to do. The hotel was booked solid because of a tournament in town, which is why I was there. I have booked through this site for many years and this has never happened. I was quite disappointed. After much back and forth, the hotel was able to get us a double bed room. However, I will think twice before booking through a third party again.

Rooms were clean

Good options for food. Breakfast is available more hours than other hotels.

The only ice machine working was on the first floor.

The employee that checked us in was extremely rude and clearly should not be in that position. Poor customer service.