Extended Stay America Suites - Austin - Northwest Arboretum

I made the reservation through Booking.com, and they also asked for my card when I arrived at the hotel. They charged me twice for a single night, and I am having a difficult time getting my money back. And that's not all. After I used my card here, I started receiving notifications of charges that I didn't recognize! Be careful.

The hotel cancelled my reservation on the same day of my check in while I was enroute to the city.

Es el colmo que cancelen una reserva y no den ninguna notificación a bookin ni a la persona que realizo la reserva

The staff was friendly.

As soon as I walked in, it appeared to be a refurbished building. It had an odor of smoke, but maybe that was from someone passing by. I gave it the benefit of the doubt by checking in. I entered my room, it seemed like a room from the late 80's. It was muggy and stuff, I turned on the air unit and began to cough excessively. I've stayed in refurbished hotels in New Orleans and they looked vintage and classic and by the outskirts and inside, I expected better or classic. Whatever is inside of the room or someone's room, stepping off of the elevator it stunk. What the website tells and upon checking in, it does not match. For 100.00. NO! I had to buy other medicine because of whatever smelled. It gives muggy and stuff.